Is the guest CRM free?

Yes, the guest CRM and guest app are free forever for up to 20 rooms, and they are part of the same system as your bookings and PMS, so profiles build themselves from every reservation. Advanced guest and experience reports come on a paid plan.

What does a hotel CRM actually do?

It remembers your guests: who stayed, what they liked and how to reach them. That lets you bring past guests back with a direct offer instead of paying an OTA commission to re-acquire someone who already knows your property.

Can I bring my existing guest data into Tribii?

Yes. AI onboarding and migration are free for properties with up to 20 rooms, so guest data from your previous system can come with you instead of starting from an empty list.

Guest CRM

The free hotel CRM for independent properties

Every reservation builds a guest profile: contact details, stay history, and preferences, plus a guest app to stay in touch before, during, and after the stay.

Free forever, up to 20 rooms

Guests

A guest CRM turns one-time bookers into returning guests. Tribii builds a profile from every reservation, so you remember who stayed, what they liked, and how to bring them back, all for free.

Guest relationships, built in

Free

Profiles, history, and messaging come free with every reservation. Up to 20 rooms.

Unified guest profiles

Contact details, stay history, and notes gather on one searchable profile, so every arrival feels expected.

Guest app & magic-link inbox

Guests reach their booking, messages, and stay info through a simple app with magic-link sign-in.

Guest messaging

Send booking confirmations and pre-arrival details, and answer questions, from inside Tribii.

Stay history & preferences

See who has stayed before and what they prefer, so repeat guests get a warmer, faster welcome.

Local experiences, curated by you

Recommend your favourite local experiences to guests, fully customizable and entirely yours to curate. Leave it as a warm tip, or earn a small commission when guests book, your choice. Free either way.

Live demo

See it in action

Try these features live in a fully loaded demo property. A free account, no card, and everything already set up for you to click around.

Try the demo

When you grow

Add advanced guest and experiences reporting on a paid plan.

Pro

Advanced guest reports

Deeper reporting on guest segments, origins, and repeat behavior, beyond the profile view.

Pro

Experiences reports

See how the experiences and extras your guests book are performing, in one report.

€0

Free forever

The guest CRM and guest app are free forever for up to 20 rooms, part of the same system as your bookings and PMS. Advanced guest and experiences reports come on a paid plan.

See all plans

What a hotel CRM does for you

Winning a returning guest is far cheaper than buying a new one from an OTA. A CRM that remembers preferences and history makes repeat stays easy to earn, and it is free on Tribii.