Guest CRM

The free hotel CRM for independent properties

Every reservation builds a guest profile: contact details, stay history, and preferences, plus a guest app to stay in touch before, during, and after the stay.

Free forever, up to 20 rooms
The free hotel CRM for independent properties
Guests

A guest CRM turns one-time bookers into returning guests. Tribii builds a profile from every reservation, so you remember who stayed, what they liked, and how to bring them back, all for free.

Guest relationships, built in

Free

Profiles, history, and messaging come free with every reservation. Up to 20 rooms.

Unified guest profiles

Contact details, stay history, and notes gather on one searchable profile, so every arrival feels expected.

Guest app & magic-link inbox

Guests reach their booking, messages, and stay info through a simple app with magic-link sign-in.

Guest messaging

Send booking confirmations and pre-arrival details, and answer questions, from inside Tribii.

Stay history & preferences

See who has stayed before and what they prefer, so repeat guests get a warmer, faster welcome.

Local experiences, curated by you

Recommend your favourite local experiences to guests, fully customizable and entirely yours to curate. Leave it as a warm tip, or earn a small commission when guests book, your choice. Free either way.

Live demo

See it in action

Try these features live in a fully loaded demo property. No signup, no card, just click around and see how it all works.

When you grow

Add advanced guest and experiences reporting on a paid plan.

Pro

Advanced guest reports

Deeper reporting on guest segments, origins, and repeat behavior, beyond the profile view.

Pro

Experiences reports

See how the experiences and extras your guests book are performing, in one report.

€0

Free forever

The guest CRM and guest app are free forever for up to 20 rooms, part of the same system as your bookings and PMS. Advanced guest and experiences reports come on a paid plan.

What a hotel CRM does for you

Repeat guests cost less

Winning a returning guest is far cheaper than buying a new one from an OTA. A CRM that remembers preferences and history makes repeat stays easy to earn, and it is free on Tribii.

One profile, every touchpoint

Because the CRM shares the same system as bookings, folio, and messaging, a guest’s profile is complete without any manual data entry or a separate tool to sync.

A guest app they will actually use

Magic-link sign-in means no passwords. Guests open their booking, read your messages, and find stay details in seconds, before, during, and after the visit.

Find any guest or experience in seconds

Guests and the experiences they book are kept as searchable records. Filter by stay dates, origin, channel, or repeat status to build a list, then print, export, or reach out, no spreadsheet required.

Common questions

Yes, the guest CRM and guest app are free forever for up to 20 rooms, and they are part of the same system as your bookings and PMS, so profiles build themselves from every reservation. Advanced guest and experience reports come on a paid plan.

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Turn bookers into regulars

Start building guest relationships for free, from the very first reservation.