Hotel channel manager, included with Max

The reason to connect channels at all is that a room sold on one closes on the others before anybody else can book it. A booking on Booking.com closes the room everywhere within seconds, and the reservation lands on your rack with the guest, the dates and the channel already filled in. A booking for several rooms arrives as one reservation per room under a shared reference, so each room is blocked and each folio adds up on its own.

Most drift between a property and its channels comes from keeping two sets of numbers. Tribii keeps one. The rates grid and the Revenue page write the same figures, your default rate becomes the master plan for each room type, and every other rate is worked out from the discount you already set. To sell a channel higher, set a percentage adjustment on that channel rather than maintaining a parallel price list.

Rules run at the moment inventory changes rather than on a schedule, which is why the last room stays protected even when two bookings land in the same second. Hold a number of rooms back from channels, cap how many a channel may sell however many are free, or close dates to channels while your own booking page carries on as normal.

Every night the whole year of prices and availability goes back to the channels in full, so no missed update can outlive a day and a price you set for next summer is carried from the day you set it. A separate pass then reads back what the channels are actually holding and compares it against your calendar, because a push a channel accepted is not the same as a push it agreed with. That comparison runs across the next two months, where a wrong price would cost you money now, and the same pass confirms no incoming booking was left unprocessed.

With the channels connected, guest messages and reviews from Booking.com, Airbnb and Expedia arrive in Community, the messaging page inside Tribii, next to the direct threads from your own booking page and the guest app. You answer all of them from the same screen, under your own name. Channel threads stay in their own list on purpose: a conversation there belongs to the channel, so you reply to what a guest opened rather than start one, while a direct guest is yours to write to whenever you like.

No. It is included with Max, at one monthly price for the property, with no per-booking fee and no commission on what the channels sell. There is nothing extra to buy and nothing to cancel.

Booking.com, Airbnb, Expedia and Vrbo among others, through one connection rather than one integration per site. Airbnb and Vrbo link accounts on their own side rather than through a property id, so those connect through a secure link instead of an id form.

It closes there too, because both read the same availability, worked out from your real rooms and bookings. Closures work one way on purpose: a date you close for direct booking is stop sold on your channels, while closing a date on the channels leaves your own page selling.