Everything worth asking before you sign up.

Your property's name and address, then your name, email and a password. No card and no invite code.

We start with the property, because that is what you came here about, and an address search fills most of it in for you. Then who you are and a password, and you are in. There is no sales call to sit through first.

Yes. The demo needs a free account, but never a card, and the property inside is already full of rooms, rates and bookings.

It is the whole product running on simulated data, with nothing real behind any of it. Take a booking, walk through the front desk, change a price, redesign the website, run a report. Nothing you do in there can break anything, which is the point of it. It is there to give you a feel for how Tribii works before any of your own guests are in it.

No. Tribii runs in a web browser, on whatever you already have.

There is nothing to download, nothing to install and no server to keep running. A phone, a tablet, a laptop or the ten-year-old computer at reception all work, as long as the browser on it is up to date. Your guests need nothing at all: they book from an ordinary web page.

Your rooms, your rates and your bank details. The bank details you will need either way.

The first two you can sketch out now and correct later, and the AI will take a first pass at them for you. The bank details are not optional: card payments run through Stripe, and Stripe will not switch your payouts on until it knows who you are and where the money should go. Have your registration or VAT number to hand if your business has one. Many small properties are registered for neither, and setup never assumes you are.

No. Describe your property in your own words and the AI drafts the whole setup for you.

Tell it about your rooms and prices the way you would tell a new receptionist, or hand over the spreadsheet you already keep. Nothing is saved until you approve it, and every room, rate and rule stays yours to change by hand afterwards. You can also write to us and we will configure the property with you.

Whichever you are. Both are normal, and a person is never asked for a company number.

A registered company or a sole trader picks business. Someone letting rooms in their own name picks person, which is how a great many small properties quite legitimately operate. One rule worth remembering: give Stripe the same answer later. If the two do not match, Stripe will hold your payouts until you correct it.

Free forever up to 20 rooms. Pro is €55 a month and Max is €95 a month.

Free is a complete booking engine, website and reservation system, with no card asked for and no time limit. Pro adds advanced revenue tools, your own branding and 40 rooms. Max adds the channel manager, the live front desk, housekeeping, multiple users, your own domain and 60 rooms. Above your plan's room count it is €5 a month for each extra room. We take no commission on a booking, on any plan.

Rooms you can sell, not room types. Three standard doubles count as three rooms.

Free covers 20 of them, Pro 40 and Max 60, and past that it is €5 a month for each extra room. Take rooms back out of your inventory and the charge follows you down at the end of the period.

One login on Free and on Pro. Max is the plan with several users and their own roles.

If you run the property yourself, or one person does the admin, Free and Pro are built for exactly that. The moment a second person needs their own login and their own permissions, that is Max. It is worth knowing before you pick a plan rather than after, so the pricing table spells it out too.

Nothing to us. You pay Stripe's fee, and only on money you actually collect online.

If you hold a card purely as a guarantee and take payment at the desk, in cash or on your own terminal, no processing fee applies at all. Where you do charge online, a eurozone Stripe account pays 1.5% plus €0.25 on standard European cards, 2.8% on premium and company cards, 2.5% on UK cards and 3.15% on the rest of the world. Those rates change with the country your account is registered in, so check stripe.com/pricing for yours. We take no share of the booking on top.

Only if you are in the Netherlands, or elsewhere in the EU without a VAT number.

We invoice from the Netherlands, so a Dutch property is charged 21% Dutch VAT. Anywhere else in the EU with a validated VAT number we add nothing and mark the invoice reverse charge, which you settle at home so the two entries cancel out. No VAT number and Dutch VAT applies. Outside the EU, no European VAT at all.

Your subscription is always in euro. What guests pay in is yours to choose.

Set a currency and every price, invoice and receipt follows it. Stripe pays you out in the currency your bank account uses, converting at its own rate where the two differ, so matching the two saves you a little wherever you can.

No, not below 20 rooms. There is nothing to add and nothing to cancel.

Add a 21st room and we ask for a card so the €5 a month has somewhere to land, and until you add one the inventory page simply stops you there. We would rather hold a room back than surprise you with a charge.

Credits pay for the AI work: standing your property up, reading an old export, or asking the assistant.

Free comes with 5 in your first month, Pro 25 a month and Max 50. Roughly five questions to the assistant costs one credit, and one credit reads 400 rows of an import, so a 2,000-row migration uses five. On Free that is the whole first month, so plan to run the AI setup or the migration first and the other one later. Another 50 credits cost €5, bought credits never expire, and nothing else in Tribii stops working while you decide.

You do. Card payments land in your own Stripe account and pay out to your own bank.

We are never in the chain and never hold a cent of it, and your processing contract is with Stripe rather than with us. It is also why there is no commission for us to take: the money never passes through our hands.

Yes, Stripe is required. If you already have an account, connect that one rather than opening a second.

Every online reservation needs a card behind it as a guarantee, and Stripe is what holds that card safely so you never have to. Connecting the account you already have means you carry on managing it exactly where you do today. Either way Stripe wants your business type, a named representative, a bank account and an identity document before it turns payouts on.

On your terms, rate by rate. You write the policies and Tribii follows them.

A non-refundable rate takes the whole stay up front. A guarantee rate holds the card and never touches it on its own, so you settle when it suits you. A flexible rate can charge itself in full the moment free cancellation runs out. All we ever keep is the card brand, the last four digits and the expiry date: the number itself stays at Stripe.

Tribii shows you what you keep and what goes back to the guest, before you confirm anything.

A non-refundable rate keeps the room charge for the whole stay. A flexible one keeps nothing if the guest cancelled in time, and the nights its policy allows if they left it too late. You write those policies, so the answer is always the one you set.

Yes. Mark a charge as collect at arrival and it stays out of the automatic card payments.

That way you are not paying processing fees on money a cancellation would hand straight back. The guest's confirmation shows what is still owed, it sits open on their bill, and it is closed at check-in like anything else.

They count exactly the same. Record the payment against the reservation and no processing fee touches it.

Cash at the desk, your own terminal, a bank transfer that arrived last week: none of it goes near Stripe. The guest's bill, the invoice and your monthly ledger treat it identically to a payment taken online.

Yes. Breakfast, parking, an airport transfer, spa access, late checkout, a bottle waiting in the room.

You name the extra, price it per night or per stay, and give it a photo if you have one. Guests see each one while they book, with the full total before they confirm, so nothing appears out of nowhere at the end.

Either, and you decide which for each extra.

An extra can be paid online with the room, or marked as collected on arrival. The guest still sees it in the price, the summary splits into pay now and pay at arrival, and their confirmation says what is due at the desk. City tax is the usual case for that, since it is a statutory amount you do not mark up and a cancellation returns it in full.

Yes, at any point during the stay.

The minibar, a late checkout, the taxi you booked them at midnight: it goes on the bill and flows straight into the invoice and your monthly ledger. If the guest paid by card you can take it from the card already on file, so nobody has to be chased down at breakfast.

No. You build the list once, then pick from it. The saved list is a Pro feature.

Minibar, room service, parking, breakfast, whatever you charge for regularly, each with a name and a default price, so nobody is inventing wording and amounts at eleven at night. The pricing page calls it Custom invoice items. Adding a one-off charge to a bill is free on every plan.

Yes. Each extra carries its own VAT rate, or inherits your room rate if you leave it blank.

Food and drink follow your food and beverage rate. Mark something exempt, as city tax usually is, and it stays exempt everywhere it appears: the booking summary, the guest's bill, the ledger, the VAT report and the invoice all tax that line on its own terms.

Yes, and guests see them while they book.

Set a percentage or a fixed amount off, refundable or not, with rules if you want them: only bookable so many days ahead, only past a certain number of nights, or a minimum stay. When a guest's dates do not qualify the offer hides itself, and the room card tells them how many nights would unlock it. Discount and gift codes work too, redeemed at checkout.

Your property, not ours. Your rooms, your photos, your prices, and a confirmation from you.

They land on your booking page, or on the widget sitting inside your own site. Pick dates, pick a room, add extras, pay by card. They never need a Tribii account. On the free plan a small Powered by Tribii line sits at the bottom of the page, and Pro removes it.

Yes, and plenty of owners start exactly there. It is one piece of code you paste in.

It goes anywhere you can add code: a Custom HTML block in WordPress, an Embed element in Wix, a Code Block in Squarespace, or straight into the source of a site somebody built you years ago. It loads in the background so your page stays fast, and one setting turns it into a floating panel instead.

The parts guests actually read: your headline, your photos, your story, your rooms and your house rules.

Amenity badges go in your own words, and switches turn the booking widget, search bar, map and gallery on or off. Link your social profiles and they are published in a format search engines and AI assistants can read, so the site ties back to you.

All thirteen we speak, with a language switcher in the navigation for visitors.

The structural parts translate themselves, and your own writing can be translated for you, so a site you write once reaches guests who do not read your language. Guests see the booking flow in their own language too, unless you would rather everyone saw one. The site and the booking flow share that setting, so the two can never drift apart.

Yes, as long as you do not delete the lines that start with MX. Those lines carry your email.

Putting the site on your own address means adding two new lines at the company you bought the domain from: an A record pointing at us, and a CNAME that keeps your security certificate renewing. We show you exactly what to copy, and we will do it with you if you would rather not. Add the new lines, leave the MX ones alone, and nothing happens to your mail. Your own domain comes with Max.

Booking.com, Airbnb, Expedia and Vrbo among others, through one connection rather than one per site.

This is a full two-way channel manager, the same distribution machinery the large groups run on, and it comes with Max at one monthly price: nothing extra to buy, no fee per booking, and no commission on anything the channels sell for you. Independent hoteliers have paid a separate vendor for this for years. If you do not see your site in the list, ask us.

Yes, within seconds of the guest confirming, on every channel you connect.

The reservation lands on your room plan with the guest, the dates and the channel already filled in, so nothing is retyped at the desk. A booking covering several rooms arrives as one reservation per room under the same reference, so each room blocks itself and each bill adds up on its own. The channel manager is part of the Max plan.

The moment a room sells anywhere, it closes everywhere, within seconds.

A price you change reaches every channel at once, with nothing waiting for a scheduled update. Once a day the connection also reads prices and availability back off each channel and re-sends anything that has drifted, as a safety net rather than the mechanism. You can also hold something back: a standing rule can keep the last room of each type off the channels, for your own direct bookings and walk-ins.

Room types, rooms and rates. Switching the channel manager on copies across whatever exists at that moment.

A half-finished inventory produces a listing with nothing to sell. A few channels also want you to name your connectivity provider once inside their own extranet before they will accept a connection, and the setup tells you which ones and who to look for, rather than letting you find out by rejection.

The channel sends a single-use virtual card, and you charge it through your own Stripe account.

We never see the number. The channel decides the window in which that card can be charged, and the button shows those dates on itself, so nobody has to remember and no card expires with your money still on it.

From one place. Every conversation arrives in Community, the messaging page inside Tribii.

You answer it there rather than hunting through a personal inbox for the guest who asked about parking. Confirmations, receipts and reminders go out under your name and your branding, so the guest knows they are dealing with your property and not with software they have never heard of. With the channel manager switched on, your Booking.com and Airbnb threads arrive here too.

No, nobody is pushed into it. It is a free app your guests can use if they want to.

It shows them their stay, lets them message you and shows what is still owed at arrival. A guest who installs nothing still books, pays and arrives exactly as they would have, with their confirmation by email. The app simply makes the ones who do use it easier to look after.

Yes, on a refundable rate and before check-in, and you get an email listing exactly what moved.

They can change dates, room type, party size and extras from the app. It checks your real availability, respects your minimum stay and your closed dates, and reprices against your own rates, charging your peak price for new nights rather than the original average. No money moves in the app: a difference lands on the bill and is settled with you.

Yes, on Max with the channel manager connected.

Guest messages and reviews from Booking.com, Airbnb and Expedia arrive next to your direct conversations and you reply in the same place. They stay in separate lists on purpose: a channel conversation belongs to the channel and you can only answer a thread the guest opened, while a direct one is yours to start whenever you like.

Yes, and experiences are on the free plan. Max adds the upsell tool on top.

List the walking tour, the tasting, the cooking class, the boat skipper you always call, in your own words and at your own price, with nothing to buy from a marketplace and no cut going to anybody. Guests book them ahead from your booking page, or from the guest app once they have arrived and can see the weather. You confirm each request and put it on their bill, so it settles with the room instead of becoming cash in a drawer. The Max upsell tool emails offers like a room upgrade, a late checkout or a meal package to the guests most likely to say yes.

Yes. Upload an export from your current system, or the spreadsheet you actually keep.

The AI migration tool reads the file in order however big it is, shows you a preview, and imports nothing until you say so. It costs AI credits rather than money: one credit reads 400 rows, so a 2,000-row export uses five.

Your bookings, your guests and money already paid. Anything that cannot be matched is flagged, never dropped.

Bookings arrive with their dates, prices and guest counts and the channel each one came from, and payments come across as real payment records rather than notes. Rooms are matched where your file names them, and anything unmatched is imported unassigned for you to place. Do read it properly once it lands: it is your calendar and your money, and you are the one who knows what right looks like.

Yes, and it is how we would do it ourselves. Nothing makes you move your OTAs on day one.

Put the booking page up, take a few direct bookings through it, and keep the old system running for as long as you want the safety net. The migration is free and can be run more than once, so trying it properly costs you an afternoon and nothing else.

Minutes to get a booking page live. Moving an operating property across takes longer than that.

Most owners have a booking page up inside fifteen minutes, with rooms, rates and the website following at whatever pace suits you. Importing and checking a working hotel's rooms, rates and future reservations takes as long as your property is complicated, and what waits on somebody else is Stripe verifying your business and each channel handing over a property id. Nothing has to go dark in between, because your old system carries on taking bookings until you decide it should stop.

Yes, whenever you like, on any plan, without asking us first.

You get a zip with a CSV per record type, a machine-readable copy and a list of what is inside: a quick export for a date range up to three times a day, or a full backup of everything once a month. Cancelling a paid plan drops you back to Free rather than locking the door, so nothing disappears the moment you stop paying.

You do. We hold your bookings, guests and invoices on your behalf and act on your instructions.

That is what the data processing agreement puts in writing, and it is why you can take the lot out whenever you like, on any plan and without asking us. It is also why nothing is deleted unless a law demands it or you ask: recognising a guest who last stayed four years ago is the product doing its job, not something we forgot to clean up.

On infrastructure in the European Union, with operational backups, and you can take your own copy at any time.

Tribii is a Dutch company and our primary infrastructure sits inside the EU, under European data protection law. Some of the specialist services we rely on are based elsewhere, and the privacy policy names every one of them, what it does and the legal mechanism that covers the transfer. Alongside our own backups you can pull a full copy of everything once a month and a date-range export three times a day, so your records are never only in our hands.

No. Your guest data is never used to train anybody's general-purpose AI models.

Most AI features never see a guest at all: revenue forecasting works from your own booking figures, and the hotel assistant answers from aggregated numbers rather than individual records. Exactly two features send identifiable guest data to an AI provider, and you start both of them deliberately: reading a migration file, and reading a booking-site statement you upload to reconcile. In both cases the provider is instructed to use it for that job only, not to keep it and not to train on it. We also never pool your guests with another property's, and we never sell guest data.

For as long as you want, and you are free to want less.

A retention panel lists every category we hold, how long it stays, and whether that is your call or a law's, naming the law where there is one. You can shorten anything you control, though never extend it past what the privacy policy already promised your guests. Two things happen without you: data that has lost its purpose goes, and so do records a country requires you to destroy.

Yes, from that guest's own record, and it touches nobody else.

Their name, contact details, document number, notes and signature go for good, while the reservations stay on, stripped of contact details, so your books still balance. Two things are kept on purpose: invoices and payments, because tax law says so, and traveller registrations still inside their legal window. You see both lists before you confirm, which stops you promising a guest more than the law will let you deliver.

Yes. It produces the traveller registration your country asks for and keeps it exactly as long as that country allows.

The rules are nothing like each other: France wants the record destroyed six months after arrival, Germany allows a year from departure, Spain asks for three years and Austria seven. Tribii names the law while it applies it. Where filing is still something you do by hand, it waits for your word before it destroys anything.

It depends on your country. Some countries regulate the software that issues a guest invoice, and in those Tribii issues a receipt instead, for now.

Where invoicing is not regulated, numbered sequential invoices, guest bills and a monthly ledger are all there on the free plan. Where it is, including Spain, Italy, France, Germany and Portugal, you get a payment receipt and a statement carrying every figure and every line an invoice would, plus a CSV export of the charges so your own fiscal software can raise it. Official invoicing is being built and certified country by country, and it is coming to every country we serve. Until it opens for yours, we would rather give you a document that is honest about what it is.

You confirm your email, and a short guided setup takes it from there.

Property details, your rooms and rates, payments, and a summary at the end. Most of it is optional and all of it saves as you go, so you can stop halfway through and come back. By the time you reach the dashboard your booking page is already live.

You open one screen and see who is arriving, who is leaving and who is still in the house.

New bookings have already arrived on their own, from your own website and from every channel you connect, so the first job of the morning is reading rather than typing. From there you check people in, add whatever they spend to their bill, check them out, and put a phone or walk-in booking straight onto the room plan when one comes in. The room plan, the bills and the daily numbers are on every plan. The live front desk and housekeeping are Max.

Your booking page carries on taking bookings. It is your screen that goes dark, not your property.

Tribii runs on our servers rather than on a computer at your desk, so guests can still book, pay and get their confirmation while you are offline, and all of it is waiting for you when you reconnect. Nothing is lost. What you cannot do while the line is down is check somebody in, which is worth knowing: a phone with mobile data is a working front desk.

Yes, and you do not have to be a customer to use one.

Write from the contact form on this site now, or from inside the dashboard once you have an account. Setup questions are the ones we like best: if it is going badly, say so early and we will walk through the property with you rather than leave you to it.

Yes. Write to us in any of the thirteen languages this site is published in.

Those are English, Spanish, Portuguese, German, Italian, French, Dutch, Polish, Romanian, Czech, Swedish, Greek and Hungarian. It is the same list your own website and booking page can be published in, so the language you sell in is the language you can ask for help in.

Not yet, and we would rather tell you now than let you find out later.

Tribii runs one property per account today, so a second site means a second account. Several units or locations under one login, priced for a portfolio, is what we are building next.

Yes, three things, and none of them asks you to create an account.

A calculator that works out what OTA commission costs you over a year, a free audit that grades your current hotel website across fourteen signals, and a website builder you can play with right in the browser. The demo property is the one thing that does ask for an account, though never for a card.