Guest messaging, experiences and upsells

A guest who writes before arriving, asks something during the stay and thanks you afterwards is having one conversation, so Community keeps it as one. Replies go out by email too, because a guest reads their inbox long before they open any app. Each send counts as one email against your monthly allowance, and when a reply cannot be emailed (the guest opted out, there is no address, or the month's emails are spent) a note under it says so and the reply stays in the conversation.

Most of what a property tells its guests is the same every time: how to find the door, where to park, where to eat. Guest emails turns those notes into a library. Each message can go out on a date drawn from the booking, or wait to be sent by hand. Placeholders fill in the guest's name, dates and room, and a guest is never sent the same scheduled message twice.

The boat trip you always recommend, the cooking class down the road, the wine tasting your neighbour runs: list them in Experiences with a price, or for free, and guests request them in the Tribii guest app. When you confirm a booking, its line goes onto the guest's folio, so it is settled with the rest of the stay and shows in your reports like any other extra. Commissions you agree with the people who run them stay between you and them.

On Max, an upsell campaign is a friendly email before arrival that features what you choose: breakfast, a late check-out, an experience, even a discount code for the next stay. The guest replies to add something, so nothing is charged by surprise. Campaigns are never sent to guests who booked through an OTA, because the OTAs' rules forbid upselling to their guests.

Online check-in is the moment a guest is already thinking about arriving. On Max, the booking items you tick appear there as an optional step; whatever the guest takes goes onto the folio and into the booking notes, so whoever prepares the room knows. Check-in upsell performance then shows how many stays saw an offer, how many bought, and what each item earned.

Yes. Messages, Guest emails and Experiences are on every plan, Free included. The Upsell tool, with pre-arrival campaigns and offers during online check-in, comes with Max.

By email. Every reply you send from Messages also goes to the guest's inbox and counts as one email against your monthly allowance. If a reply could not be emailed, a note under it says why.

No. Campaigns and check-in offers skip guests who booked through an OTA, because the OTAs' rules forbid upselling to their guests. Direct guests receive them as you set them up.