Notes from the independent house.
A working journal for independent hoteliers, written by people who have stood at the desk, set the rates, and balanced the books. Read, share, argue with us.
Results for “OTAs”.

What is a hotel PMS? A plain-language guide for independent hoteliers
Not a definition from a brochure. What the software actually does between 7am and midnight at a twenty-room property, and which words mean what.

How much does a hotel booking engine cost in 2026?
Published prices, hidden tiers, and per-booking fees. What the market actually charges a small property, with every figure sourced and dated.

Do small hotels need a channel manager?
The honest answer is sometimes. Here is how to work out which sometimes you are in, using your own numbers rather than a vendor's.

Cloudbeds pricing for small hotels: what you will actually pay in 2026
Cloudbeds does not publish a price. Here is what is known, what is estimated, what to ask on the sales call, and when a small property is overpaying.

Channel manager vs booking engine: what a small hotel actually needs
The two tools get sold together and confused constantly. One sells rooms on other people's websites. The other sells rooms on yours.

OTA Commission Rates: What Booking.com, Expedia and Airbnb Really Charge
A plain-English breakdown of what the big booking sites really take, the fees they do not advertise, and how much a year of OTA bookings actually costs you.

The Second Tab: Why Guests Find You on Booking.com and Book Somewhere Else
Most guests who book you directly found you on an OTA first. Here is what that second tab is worth, and why, after the EU killed rate parity, independent hotels can finally win it.

One system, not twenty: the case for running your hotel on a single screen
How independent hotels ended up juggling a dozen disconnected tools, and what it looks like to put the whole house, guests included, on one.
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