Notes from the independent house.
A working journal for independent hoteliers, written by people who have stood at the desk, set the rates, and balanced the books. Read, share, argue with us.
Results for “Airbnb”.

The street outside is part of your hotel
How guest messaging, local experiences and a traveller board turn a stay into three connections, and why one of them lands as a real line on the folio.

Channel manager vs booking engine: what a small hotel actually needs
The two tools get sold together and confused constantly. One sells rooms on other people's websites. The other sells rooms on yours.

OTA Commission Rates: What Booking.com, Expedia and Airbnb Really Charge
A plain-English breakdown of what the big booking sites really take, the fees they do not advertise, and how much a year of OTA bookings actually costs you.
Read it first, in your inbox.
New pieces, the occasional number worth knowing, and the ideas we can't stop thinking about, sent straight to you. No noise, just the good stuff.