Notes from the independent house.
A working journal for independent hoteliers, written by people who have stood at the desk, set the rates, and balanced the books. Read, share, argue with us.
Results for “Booking.com”.

The street outside is part of your hotel
How guest messaging, local experiences and a traveller board turn a stay into three connections, and why one of them lands as a real line on the folio.

What is a hotel PMS? A plain-language guide for independent hoteliers
Not a definition from a brochure. What the software actually does between 7am and midnight at a twenty-room property, and which words mean what.

Do small hotels need a channel manager?
The honest answer is sometimes. Here is how to work out which sometimes you are in, using your own numbers rather than a vendor's.

Channel manager vs booking engine: what a small hotel actually needs
The two tools get sold together and confused constantly. One sells rooms on other people's websites. The other sells rooms on yours.

How much commission does Booking.com take, and how to pay less
The headline rate is only part of the bill. Here is what you actually pay, what you can change, and what you cannot.

OTA Commission Rates: What Booking.com, Expedia and Airbnb Really Charge
A plain-English breakdown of what the big booking sites really take, the fees they do not advertise, and how much a year of OTA bookings actually costs you.

The Second Tab: Why Guests Find You on Booking.com and Book Somewhere Else
Most guests who book you directly found you on an OTA first. Here is what that second tab is worth, and why, after the EU killed rate parity, independent hotels can finally win it.

One system, not twenty: the case for running your hotel on a single screen
How independent hotels ended up juggling a dozen disconnected tools, and what it looks like to put the whole house, guests included, on one.

Welcome to Tribii: a fairer deal for independent hotels
Who we are, where the idea came from, and why we're building a commission-free way for independent hotels to win direct bookings. A hello from the Tribii team.
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