Notes from the independent house.
A working journal for independent hoteliers, written by people who have stood at the desk, set the rates, and balanced the books. Read, share, argue with us.
Results for “Hotel PMS”.

The street outside is part of your hotel
How guest messaging, local experiences and a traveller board turn a stay into three connections, and why one of them lands as a real line on the folio.

What is a hotel PMS? A plain-language guide for independent hoteliers
Not a definition from a brochure. What the software actually does between 7am and midnight at a twenty-room property, and which words mean what.

Is there a truly free hotel PMS? What "free" covers in 2026
Three different things get called free hotel software, and only one of them is free in the way you mean. Here is how to tell them apart.

Do small hotels need a channel manager?
The honest answer is sometimes. Here is how to work out which sometimes you are in, using your own numbers rather than a vendor's.

Channel manager vs booking engine: what a small hotel actually needs
The two tools get sold together and confused constantly. One sells rooms on other people's websites. The other sells rooms on yours.
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