Terms & conditions.

1. Introduction and Definitions

1.1 About Tribii

Tribii is the trading name of Hoodbnb B.V. ("Tribii", "we", "us", or "our"), a company incorporated and operated in accordance with EU law. Tribii provides a technology intermediary solution that enables independent hospitality businesses to reduce their dependency on Online Travel Agencies (OTAs) through direct booking channels, channel management tools, and property management systems. Tribii is not a travel agency, operator, or contracting party to guest accommodation contracts.

1.2 Scope of Application

The B2B Services are available to a Property Owner in respect of a Property located in a Serviced Country. Eligibility is determined by the location of the Property, not by the nationality, residence or place of establishment of the Property Owner, nor by account type (individual or entity). A Property located outside the Serviced Countries Schedule is not eligible even if the Property Owner is established in a Serviced Country. You must provide accurate information about the Property's operating location; Tribii may verify it and may refuse, restrict, suspend or terminate any account where the actual location differs from that provided.

Tribii may add or remove countries from the Serviced Countries Schedule at any time; where a country is removed, the removal takes effect for existing Property Owners at the end of their then-current billing period, except where law or sanctions require immediate effect. A Country Note in Annex 1 prevails over the general provisions of these Terms for that country to the extent of any inconsistency.

These Terms and Conditions apply to: (a) accommodation service providers ("Property Owners" or "Hotels") who use our platform to manage bookings, listings, and related services; (b) travellers and guests ("Guests" or "Consumers") who book accommodation through a Property Owner's Tribii-powered booking page or embedded widget; and (c) hotel guests who use the Tribii guest mobile application (the "Guest App") to view their reservations, communicate with their hotel, connect with other travellers, discover and request experiences, and maintain a guest profile.

1.3 Key Definitions

For clarity, the following definitions apply throughout these Terms:

• "B2B Services" means services provided by Tribii to Property Owners, including booking page creation, widget integration, property management, analytics, channel management, and website builder tools.
• "B2C Services" means services provided by Tribii to Guests, including access to booking facilities through a Property Owner's Tribii-powered booking page or embedded widget, and access to the Guest App.
• "Guest App" means the Tribii guest mobile application for iOS and Android, made available to hotel guests whose accounts originate from a reservation created by a Property Owner.
• "Community Features" means the social features of the Guest App, including the traveller board, posts, join requests, guest-to-guest direct messages, and shared guest profiles.
• "Direct Bookings" means reservations created through a Property Owner's direct booking page or embedded widget, where no commission is charged by Tribii.
• "SaaS Subscriptions" means premium software-as-a-service tiers offered to Property Owners (e.g., PMS, Channel Manager, Website Builder).
• "Digital Services Act" and "DSA" refer to Regulation (EU) 2022/2065.
• "P2B Regulation" refers to Regulation (EU) 2019/1150 on business-to-business platform transparency and fairness.
• "Property Owner" means any person or entity that uses the B2B Services to manage or offer accommodation, whether operating as a registered company, a registered sole trader, or a private individual, and regardless of whether it holds a company registration number.
• "Professional Capacity" means acting for purposes relating to a person's trade, business, craft or profession, whether or not that person is registered with a commercial register, chamber of commerce, tax authority or equivalent body.
• "Registration Details" means the identifying information a Property Owner provides when creating an account, which includes a company registration number and VAT number where the Property Owner holds them, and otherwise the Property Owner's legal name and address.
• "Serviced Country" means a country or territory listed in the Serviced Countries Schedule at Annex 1, as updated from time to time.
• "Restricted Territory" means any country or territory subject to comprehensive sanctions administered by the European Union or the Netherlands, and any country or territory Tribii designates as restricted.
• "Force Majeure Event" has the meaning given in Section 13.9.

1.4 Restricted Territories and Sanctions

You represent and warrant that neither you, nor your property, nor any of your beneficial owners is located in, resident in, or organised under the laws of a Restricted Territory, and that none of them is subject to sanctions administered by the European Union or the Netherlands.

Tribii may suspend or terminate the services immediately, without liability, where necessary to comply with sanctions, export-control or anti-money-laundering law. This right is without prejudice to Section 11.2.

2. Tribii's Role and Intermediary Status

2.1 Technology Intermediary, Not Contracting Party

Tribii operates as a technology intermediary and platform bridge. We do NOT:

• Enter into contracts with Guests as a party to accommodation reservations
• Provide accommodation services ourselves
• Control the terms, pricing, or conditions of accommodation offered by Property Owners
• Act as the merchant of record or hold customer funds for guest accommodation payments
• Provide travel agency services as defined under the Package Travel Directive
• Act as an auctioneer, agent, or representative of either Property Owners or Guests

The contract for accommodation is concluded directly between the Property Owner and the Guest. Tribii facilitates this connection through our platform technology.

As part of the platform, and notwithstanding its intermediary role, Tribii:

• May send abandonment-recovery and similar guest communications on the Hotel's behalf via Tribii's own email infrastructure where the Hotel has activated the relevant Booster feature (see Section 3.11).
• May host and transmit guest-to-guest and guest-to-hotel communications and Community Features within the Guest App (see Section 4.13 and following).

2.2 Dual Legal Relationships

Tribii maintains separate contractual relationships with Property Owners (B2B) and with Guests (B2C). These relationships are governed by the relevant terms in Section 3 and Section 4 of these Terms and Conditions.

2.3 Compliance with Digital Services Act (DSA)

Tribii is a hosting service provider within the meaning of the Digital Services Act (Regulation (EU) 2022/2065): it stores content provided by recipients of the service, namely Guest App posts and messages, Property Owner content, and the websites Tribii publishes on a Property Owner's behalf. Tribii is not an online marketplace and does not operate an online platform that disseminates content to the public at large, because no cross-property discovery surface exists (see Section 3.8).

Tribii is a small enterprise. Article 19 exempts small and micro enterprises from Articles 20 to 28, which include the internal complaint-handling system, out-of-court dispute settlement, trusted flaggers and the measures against misuse. That exemption does not extend to Articles 11 to 18, which apply whatever Tribii's size, and Tribii gives effect to them as follows:

• Points of contact (Articles 11 and 12). Tribii has designated a single point of contact for Member State authorities, the Commission and the Board, and a separate single point of contact enabling recipients of the service to communicate with Tribii directly and rapidly by electronic means. Both are published in the Legal Notice, together with the languages accepted.
• Terms (Article 14). These Terms state the restrictions Tribii imposes on content, and the policies, procedures and tools used for content moderation, in plain and intelligible language.
• Notice and action (Article 16). Any individual or entity may notify Tribii of content they consider illegal, by the mechanism described in the Legal Notice. Tribii confirms receipt without undue delay, decides in a timely, diligent, non-arbitrary and objective manner, and notifies its decision and the redress available.
• Statements of reasons (Article 17). Where Tribii removes or disables content, restricts its visibility, suspends or terminates a service, or suspends or terminates an account, it gives the affected recipient a clear and specific statement of reasons. Sections 3.10, 4.14, 4.17 and 11.2 set out what that statement contains.

Tribii does not publish the transparency reports described in Article 15, because Article 15(2) exempts small and micro enterprises from that obligation. Should Tribii cease to qualify as a small enterprise, it will begin publishing them within the period the Regulation allows.

For DSA-related inquiries, contact our designated DSA contact at contact [at] tribii [dot] com.

2.4 Compliance with P2B Regulation (EU 2019/1150)

Tribii complies with the Platform-to-Business Regulation (EU 2019/1150). Property Owners are entitled to:

• Clear, transparent and easily available terms of service.
• Notice of at least 15 days before material changes to these Terms and Conditions, given as described in Section 12.2.
• A statement of reasons before or at the moment any restriction, suspension or termination takes effect, as described in Sections 3.10 and 3.17.
• The internal complaint-handling process and access to mediation described in Sections 9.1 and 9.2, which Tribii offers voluntarily.

Ranking. Article 5 requires the main parameters determining ranking, and the reasons for their relative importance, to be set out in these Terms. Tribii operates no ranking: there is no surface on which Properties are presented to guests alongside one another, and no payment influences the presentation of any Property. Section 3.8 states this in full and commits Tribii to amending these Terms before introducing any ranking or paid placement. It follows that there are no algorithmic changes affecting relative visibility to report.

Small-enterprise exemptions. Articles 11(5) and 12(5) exempt small enterprises from the obligation to provide an internal complaint-handling system and to identify mediators. Tribii qualifies for those exemptions and nonetheless provides both, as a voluntary commitment rather than a statutory one. Because the internal system is voluntary, the Article 11(4) obligation to publish annual complaint statistics does not apply, and Tribii does not publish them. Tribii may withdraw either voluntary commitment on the notice required by Section 12.2, and doing so is not a reduction of any statutory right.

2.5 Payment Processing

Tribii does not act as the merchant of record for accommodation bookings, does not hold customer funds, and does not have access to card data (which is collected directly by Stripe Checkout and Stripe Elements). Tribii does not charge any commission on bookings. Revenue is generated through optional SaaS subscriptions and paid add-on features purchased by Property Owners.

Tribii supports three technical models for processing payments between Guests and Property Owners:

1. Stripe Connect (primary): Each Property Owner is a Stripe Connected Account holding its own merchant agreement with Stripe. Charges are initiated on the Property Owner's behalf via Stripe's API. Negative-balance liability and chargeback risk are borne by Stripe and the Property Owner under Stripe's Connect Account Agreement, not by Tribii. Settlements flow directly from Stripe to the Property Owner.
2. Direct-keys mode (secondary): The Property Owner provides its own Stripe API credentials, and Tribii uses those credentials on the Property Owner's instruction.
3. The Property Owner's own Stripe account, linked by authorisation: The Property Owner opens and holds its own account directly with Stripe and links it to Tribii by authorising Tribii to initiate charges on it. The account, the merchant agreement and the relationship with Stripe are entirely the Property Owner's, and Tribii holds only that authorisation, which the Property Owner may withdraw at any time. This is the model used where Stripe does not permit a platform established in the Netherlands to create an account on behalf of a Property Owner established in that country. That is a restriction on Tribii, not on the Property Owner: Stripe serves the country, and the checks it performs are the same by either route.

In all three models, Stripe is the authorised payment service provider under Directive (EU) 2015/2366 ("PSD2") and Tribii operates as a technical service provider that supports the provision of payment services without entering into possession of customer funds, within the scope of PSD2 Article 3(j). Tribii is not authorised as, and does not operate as, a payment institution under PSD2.

Property Owners remain solely responsible for compliance with applicable payment, anti-money-laundering, consumer protection, and tax regulations relating to bookings paid through their account.

Currency. The Property Owner selects, in its account settings, the currency in which its rates, folios, invoices and booking pages are displayed and in which Guests are charged. Tribii performs no currency conversion, publishes no exchange rate, and does not act as a party to any conversion. Changing the selected currency applies only to records created afterwards: it re-denominates displayed prices without recalculating any amount, and reservations, invoices and receipts already issued retain the currency in which they were issued. Conversion between the presentment currency and the currency in which the Property Owner is settled, together with any conversion fee, is a matter between the Property Owner and its payment service provider under the agreement referred to above. The Property Owner's own subscription to the B2B Services remains billed in euro regardless of the currency it selects.

Under each of these models, Stripe is responsible for all identity verification, know-your-customer and anti-money-laundering checks required to operate the account, under the Property Owner's own merchant agreement with Stripe, and Stripe and the Property Owner likewise bear chargeback and negative-balance liability. Which of the models applies changes who establishes the account; it changes none of that. Stripe's requirements vary by country and by the account type selected, and a Property Owner operating as a private individual may be required by Stripe to provide personal identity information and supporting documents. Whether a Property Owner opens its Stripe account as a company or as an individual is the Property Owner's own decision. Tribii does not perform these checks, does not control Stripe's requirements, and is not responsible for any decision by Stripe to approve, restrict, suspend or close a Connected Account, or for any resulting delay in or withholding of payouts.

3. Terms and Conditions for Property Owners (B2B Services)

3.1 Who Can Use Tribii?

Tribii B2B Services are available exclusively to:

• Property Owners, and their authorised representatives, operating independent hospitality accommodation (hotels, bed & breakfasts, guesthouses, vacation rentals, hostels), whether operating as a registered company, a registered sole trader, or a private individual
• Properties located in a Serviced Country, as listed in the Serviced Countries Schedule at Annex 1, and not located in a Restricted Territory
• Users aged 18 or over who are legally capable of entering into binding contracts
• Property Owners who comply with all applicable laws, tax regulations, licensing obligations and tourism authority requirements applicable to them

Properties with more than 50 rooms or beds are primarily targeted by larger platform competitors; Tribii is optimized for properties under 50 rooms. Properties above the free tier's included allowance (20 rooms, or 40 beds where the property is billed by bed) must use a paid tier.

3.1.1 Legal Form and Registration Status

Tribii is a software provider. The legal form under which a Property Owner operates, including whether it registers as a company, registers as a sole trader, or operates as a private individual, and whether it holds a company registration number (such as a KvK number, NIF, or equivalent), a VAT number, or any licence or permit, is determined solely by the Property Owner and by the law applicable to it.

Tribii does not require any Property Owner to hold a company registration number in order to use the B2B Services. Tribii does not determine, assess, verify, advise on, or accept responsibility for the legal form, registration status, licensing status or tax status of any Property Owner. Each Property Owner is solely responsible for establishing and maintaining the correct legal, regulatory and tax status for its activities in its own jurisdiction, and for obtaining independent professional advice where it needs it.

Nothing in these Terms, and no part of the Tribii platform or its sign-up process, constitutes legal, tax, accounting or regulatory advice, or any representation by Tribii that a Property Owner is permitted under applicable law to offer accommodation.

3.2 Account Registration

• To create an account, you must provide accurate, complete and up-to-date Registration Details, including your legal name and contact information and, where you hold them, your business details, company registration number and VAT number. Property Owners who do not hold a company registration number or a VAT number are not required to provide one, and their access to the B2B Services is not conditional on holding one.
• Tribii may, at its sole discretion, review the information you provide and may refuse, restrict or suspend access where that information appears inaccurate, incomplete or misleading. This is a right and not an obligation. Tribii does not carry out identity verification, know-your-customer, anti-money-laundering, licensing or tax checks on Property Owners, and no review by Tribii may be relied upon by you or by any third party as confirmation of your identity or of your legal, regulatory or tax status.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You agree to notify us immediately of any unauthorized use.
• You may not create multiple accounts to circumvent restrictions or limits.
• False or misleading information may result in account suspension or termination without refund.
• Identity verification required in connection with payment processing is carried out by Stripe under your own agreement with Stripe, not by Tribii. See Section 2.5.

3.3 Free Tier - Core Platform Services

The free core platform includes:

• Direct booking page creation and customization
• Embeddable booking widget for your own website
• Basic property management (calendar, availability, basic settings)
• Basic analytics (booking count, guest inquiries)
• Email notifications and guest communication tools
• Mobile app access for basic management

The free tier is offered on an ongoing basis for properties under 20 rooms, or under 40 beds where the property is billed by bed, and Tribii has no present intention of withdrawing it. Tribii does not, however, commit to offering the free tier, or any particular feature within it, in perpetuity. Free tier functionality may be updated or modified, and the free tier or any feature within it may be withdrawn or discontinued, in accordance with Section 3.17.

3.4 Paid Tiers and SaaS Subscriptions

• Premium Services: Properties above the free tier's included allowance (20 rooms, or 40 beds where the property is billed by bed) are required to subscribe to a paid tier.
• Available paid features include: Property Management System (PMS) with advanced features, Channel Manager, Professional Website Builder, Advanced Analytics, Revenue Intelligence (forecasting, alerts, market benchmarking and price recommendations: a Pro-tier feature, with the Assistant AI automated-pricing capability and the Hotel AI Assistant available on the Max tier), Priority customer support, Bulk booking management, Marketing tools, and online guest self check-in with digital guest registration (a Max-tier feature).
• Pricing for SaaS subscriptions is displayed transparently on our website and in your account settings.
• What is charged. Beyond the monthly tier price shown at the point of purchase, three further charges may arise, and each is shown to you before it is incurred:
  • Rooms or beds above your tier's allowance. Each tier includes a number of rooms, or of beds where your property is billed by bed. Which unit applies follows your property type: hostels are billed by bed, and every other property type by room. Units above that allowance are charged monthly, at the per-room or per-bed rate displayed in your subscription settings, added to the same monthly invoice. Adding rooms or beds therefore increases your monthly bill; your subscription settings show the current count, the included allowance and the resulting amount before you confirm.
  • AI credit packs. Each tier includes a monthly allowance of AI credits, which resets each billing period and does not roll over. If you exhaust it you may buy a one-time pack of additional credits at the price shown at the point of purchase. Purchased credits do not expire at the end of the billing period. Buying a pack is always a deliberate act; Tribii never buys one for you automatically.
  • Guest-email packs. Marketing emails to guests (abandonment recovery, upsell campaigns and pre-arrival suggestions) draw on a monthly allowance per tier. If you exhaust it you may buy a one-time pack of additional emails at the price shown at the point of purchase. Transactional messages such as booking confirmations, booking documents and check-in links are never counted against this allowance and are never charged.
• Subscriptions are billed monthly in advance via the payment method you provide. One-time packs are charged when you buy them.
• You may cancel a subscription at any time. Cancellation takes effect at the end of your current billing cycle. No refunds are provided for partial months.
• We reserve the right to adjust subscription pricing with 30 days' advance notice. Price changes apply to new billing cycles only.

Subscription fees are set and charged in euro (EUR), which is the currency of this contract and prevails. Where the platform displays a subscription price or issues an invoice in another currency, that amount is provided for information only and is converted from EUR at an indicative rate. Payments are processed by our third-party provider; where you pay in a currency other than EUR, that provider or your bank or card issuer applies the exchange rate and any conversion fees in effect at the time of the transaction, and Tribii is not responsible for exchange-rate movements or for third-party conversion or bank charges. Tribii may change fees, prices and the billing currency, including to reflect inflation or exchange-rate movements; for an ongoing subscription an increase takes effect at the start of the next billing period after reasonable prior notice, and where mandatory local law so requires you may terminate before it takes effect.

The prices you charge your own guests are set by you, in the currency the platform makes available to you for that purpose. Tribii neither sets nor converts those prices, and the accuracy of the rates, taxes and fees you publish to guests remains your responsibility under Sections 3.5 and 6.1(y).

Subscription fees are stated exclusive of VAT unless expressly stated otherwise. Tribii charges VAT where required under applicable law. Where you supply a valid VAT identification number and the reverse-charge mechanism applies, no VAT will be charged and the reverse charge will be stated on your invoice. Where you do not supply a valid VAT identification number, Tribii will charge VAT at the rate applicable to the supply. You are responsible for the accuracy of any VAT identification number you supply and for notifying Tribii without undue delay if it changes or ceases to be valid.

Tribii may offer time-limited trial or promotional access to paid-tier features, free of charge. Where it does, the scope and duration of the trial are stated when it is granted. No payment method is collected for a trial, no charge results from its start or its expiry, and a trial never converts into a paid subscription automatically. Trial access ends automatically at the end of the stated period, at which point the account reverts to the free tier described in Section 3.3 unless a paid subscription has been taken out. The notice periods in Section 3.17 do not apply to the expiry of access that was announced as time-limited when it was granted.

3.5 Your Responsibilities as Property Owner

You agree to:

• Provide accurate property information (name, description, photos, amenities, rates, house rules)
• Update availability, pricing, and property details promptly
• Comply with all applicable laws, including tax registration, GDPR, consumer protection, tourism authority requirements, and anti-discrimination laws
• Honor confirmed reservations and not overbook properties
• Respect guest privacy and data protection obligations
• Communicate professionally and promptly with guests
• Use the platform only for legitimate hospitality business purposes
• Not engage in market manipulation, artificial reviews, or misleading advertising
• Maintain your own property insurance, liability coverage, and business insurance as required by law
• Resolve payment and refund disputes directly with guests or through legal channels
• Hold and maintain all licences, permits, registrations and authorisations required to offer accommodation at your property, and comply with all tourist-tax, income-tax and VAT obligations arising from your bookings
• Ensure that the legal form under which you operate is correct and lawful for your activities, and obtain independent professional advice where you need it
• Create, maintain, monitor and withdraw any discount, promotional or gift codes you choose to offer, and honour every booking made with a code that was active at the time of booking

You authorise Tribii to initiate payments, refunds, pre-authorisations and stored-card charges through your connected payment account, on your behalf and without further confirmation from you at the time of the charge, in accordance with the rates, deposit rules, guarantee requirements, no-show rules and cancellation policies you configure in the platform. You remain responsible for the accuracy of those configurations, for the disclosures made to the guest at the time of booking, for obtaining any authorisation the guest's payment provider requires for later charges, and for handling any resulting dispute or chargeback with the guest.

Discount codes and promotional offers. Any discount code, promotional code or gift code that can be redeemed against a booking or offer on the platform is created, priced, published, restricted, monitored and withdrawn by you, in your own payment provider account. Tribii does not create, fund, approve, validate the commercial merit of, or set any condition of such a code; it reads the codes present in your payment account and applies the ones a guest enters, exactly as your payment provider evaluates them at that moment. You are solely responsible for the terms on which each code is offered and for keeping them accurate, including its value, expiry, usage limits, minimum spend, eligibility and the goods or services it applies to; for any advertising of a code, including in emails composed through the platform; for the cost of every redemption; for compliance with applicable consumer-protection, price-indication, advertising and unfair-commercial-practices law; and for withdrawing or deactivating a code you no longer wish to honour. A code remains redeemable for as long as it is active in your payment account, including after you stop advertising it, and deleting or deactivating a code will not reverse redemptions already made. Tribii is not liable for any loss arising from a code being redeemed, over-redeemed, redeemed by an unintended recipient, shared publicly, or from a code that fails, expires or is refused at the moment of payment.

3.6 Your Property Content and License to Tribii

• You retain full ownership of photos, descriptions, and other content you upload to Tribii.
• By uploading content, you grant Tribii a worldwide, royalty-free, non-exclusive license to display your property on our platform, use your content in marketing materials, optimize your content through AI tools, and share property information with guests and third-party booking services.
• You represent and warrant that you own or control all rights to the content you upload and that use does not infringe third-party rights.
• You agree not to upload content that is illegal, defamatory, harassing, or infringes others' rights.
• Tribii may refuse or remove content that violates these Terms.

Data ownership. Hotels retain full ownership of guest data they collect through the Tribii platform, including guest contact details, booking records, and CRM information. Tribii retains full ownership of the platform itself, including all software, source code, design, trademarks, AI models, and any aggregated or anonymised analytics derived from platform-wide usage that cannot reasonably be used to identify an individual hotel or guest. This clause is without prejudice to Tribii's role as an independent data controller for the platform-level data described in §4.3 and in the Privacy Policy.

3.7 AI-Powered Features

Tribii uses generative-AI features, powered by third-party AI service providers, to optimise property descriptions, suggest pricing, translate the content of the websites Tribii publishes for you, structure the data you import when migrating from another system, read the statements you upload for reconciliation, summarise channel-manager activity, and answer questions about your own operations. Property and guest data may be transmitted to those providers solely to deliver the contracted features. Those providers process data on Tribii's instruction under written agreements. Only the data necessary to deliver the contracted feature is transmitted, and Tribii configures these services, where the provider offers it, so that Tribii customer content is not used to train the providers' general-purpose models.

Tribii does not generate images, audio or video, and no feature produces synthetic media. Tribii operates no search ranking (see Section 3.8), so no AI feature influences the relative visibility of one Property against another.

AI transparency (Regulation (EU) 2024/1689). Article 50 of the AI Act has applied since 2 August 2026, and Tribii gives effect to it as follows. The Hotel AI Assistant interacts directly with you, so it is labelled as AI at the point of use: the interface states that you are interacting with an AI system and that its answers may be wrong. Where a feature produces text you may publish, such as a suggested description or a machine translation of your website, that text is generated at your request, presented to you for review, and published only if you choose to publish it, so it is your content and you remain responsible for it under Section 3.6. Tribii does not deploy emotion-recognition or biometric-categorisation systems, and none of these features is a high-risk AI system within the meaning of Article 6. Should Tribii introduce a feature that generates synthetic image, audio or video content, it will mark that output in a machine-readable format as artificially generated, as Article 50(2) requires.

AI recommendations are provided as-is and are not guaranteed to increase bookings or revenue. Where a feature is supported by a third-party AI provider, the corresponding sub-processor is listed in our Privacy Policy and on our Sub-processor List. You may disable AI-driven features that transmit your content to third-party providers in your account settings. Tribii does not accept liability for outcomes of using or ignoring AI recommendations.

Certain AI features query external large-language-model providers. In particular, the AI Visibility feature sends probes to third-party LLM providers to measure how those models describe your property. Use of these features consumes AI credits metered by subscription tier (Free: 5; Pro: 25; Max: 50) and is subject to a rate limit of 6 probes per hour. Probe results reflect a third-party model's response at a single point in time, are advisory only, and may change without notice; they are not a representation by Tribii and are not authoritative.

In addition to the AI Visibility feature, the Hotel AI Assistant (a Max-tier feature for the Hotel's admin and manager users) lets authorised staff ask natural-language questions about their property's operations and performance. To answer, Tribii sends aggregated, non-identifying figures (such as occupancy and revenue totals, arrival and departure counts, outstanding-balance totals, housekeeping status counts and high-level guest-mix statistics) to a third-party large-language-model provider (Google Gemini, listed on our Sub-processor List). It does not send individual guest personal data. Use of the Hotel AI Assistant consumes AI credits metered by tier.

All AI-generated outputs across the Tribii platform, including pricing suggestions, Revenue Intelligence forecasts, alerts and recommendations, ranking signals, description optimisations, smart matching, AI Visibility probes, and MCP responses, are assistive and informational only (the operation of the Assistant AI automated-pricing capability is governed additionally by Section 3.13). The Hotel remains responsible for reviewing, approving, and where necessary correcting any AI output before relying on it for commercial decisions or guest-facing content. Tribii does not warrant the accuracy, completeness, or fitness for purpose of any AI output and accepts no liability for outcomes resulting from acting on, or failing to act on, AI recommendations.

3.8 No Ranking, No Paid Placement

Tribii does not operate a marketplace. There is no cross-property search, directory, discovery surface or listing page on which properties are shown to guests alongside one another, and therefore no ranking of one property against another.

• Tribii does not rank, order, sort or otherwise prioritise Properties relative to each other, and applies no ranking parameters within the meaning of Article 5 of Regulation (EU) 2019/1150.
• Tribii does not sell visibility boosts, featured placement or promoted listings, and no payment or other remuneration influences the presentation of any Property. If Tribii ever introduces such a facility, it will set out the main ranking parameters and the reasons for their relative importance in these Terms before doing so, as Article 5 requires, and will identify any paid placement as such.
• Each Property's own booking page, website and widgets show that Property alone. What appears on them, and in what order, is determined by the Property Owner's own configuration.
• Tribii does not accept rate-parity clauses or price restrictions. You may offer different prices on different channels without penalty.

3.9 Reviews and User-Generated Content

Tribii does not host a consumer review system. Guests cannot write, rate or publish reviews of a Property on Tribii, and Tribii therefore publishes no review scores and applies no review-moderation process to consumer reviews of Properties. Nothing on the platform is a review within the meaning of Directive (EU) 2019/2161.

• Reviews written on booking sites. Where you connect a booking site through the channel manager and that site offers a reviews interface, Tribii may display the reviews that site holds about your Property and allow you to reply to them. Those reviews are collected, moderated and published by that booking site under its own terms; Tribii transmits them and does not host, verify, rank, aggregate or moderate them.
• Guest App content. Guests may post to the Guest App's community board and message one another. That content is about travel and about each other, not about your Property, and is governed by Sections 4.14 to 4.17.
• Your own content. Descriptions, photographs and policies you publish about your Property are your content, governed by Section 3.6.

3.10 Cancellation and Account Termination

• You may deactivate your account at any time. After deactivation, no new bookings will be accepted.
• You remain responsible for managing existing reservations until completion.
• Tribii may restrict, suspend or terminate your account if you violate these Terms, fail to maintain accurate information, engage in fraudulent activity, violate guest privacy, or fail to pay subscription fees.
• Upon termination, you must cease using the platform. Active bookings will be honored but new functionality access will be removed.
• Data retention and archival follows our Privacy Policy, and Section 3.18 governs export on wind-down.
• Where you have used the Fiscal Services, fiscal records and submission logs are retained on a legally mandated, append-only basis and are not deleted on account termination (see Section 5.6). The same applies to statutory traveller-registration records created through Self Check-in (see Section 3.12).

Statement of reasons. Before or at the moment a restriction or suspension of the B2B Services takes effect, Tribii will give you, on a durable medium, a statement of the reasons for that decision. The statement will identify the specific facts or circumstances relied on, including whether it followed a third-party notice, the ground in these Terms or in law that Tribii relies on, and how you may contest the decision under Section 9.1. Where the decision is a termination, Tribii will give that statement at least 30 days before the termination takes effect.

When those periods do not apply. Article 4(4) of Regulation (EU) 2019/1150 permits Tribii to depart from the 30-day period, and Article 4(5) from the statement of reasons, in defined cases, and Tribii relies on them only as follows:

• Tribii may terminate without the 30-day period where it is subject to a legal or regulatory obligation to do so; where it exercises a right of termination for an imperative reason under national law; or where it can demonstrate that you have repeatedly infringed these Terms.
• Tribii may act immediately, and give the statement of reasons as soon as practicable afterwards rather than beforehand, where there is a reasonable belief of imminent harm to guests, to another Property Owner or to Tribii, of fraud, or of a serious violation of law. Acting first is permitted; saying nothing afterwards is not, and Tribii will still provide the statement.
• Tribii is not required to give a statement of reasons where a legal or regulatory obligation prohibits it from doing so, or where it can demonstrate that you have repeatedly infringed these Terms resulting in termination.

Non-payment of subscription fees is not treated as an imminent-harm case: it follows the ordinary statement-of-reasons and 30-day route, after the reminders described in Section 3.4.

3.11 Booster Services

Tribii offers optional "Booster" features that are gated to paid (Pro and Max) tiers and switched on at the Hotel's discretion. Where a Hotel activates a Booster, the following terms apply in addition to the rest of this Section 3.

(A) ABANDONMENT RECOVERY

• The feature is opt-in per hotel and sends recovery messages to visitors who began a booking on the Hotel's widget but did not complete it.
• Messages are sent through Tribii's own email infrastructure on the Hotel's behalf.
• Recovery messages share a single monthly marketing-email allowance per hotel with upsell campaigns and pre-arrival suggestion emails: Pro up to 500 messages; Max up to 1,000 messages. Hotels may purchase additional one-time email packs (1,000 messages) that stack on top of the monthly allowance and do not expire.
• Sends are timed to an idle-window cadence (a first message after the booking is left idle, with limited follow-ups) and are capped per recipient.
• A message is only sent where the visitor's per-session consent flag is set, the GDPR consent gating in Tribii's Privacy Policy is satisfied, and the visitor is not on the suppression list.
• Unsubscribing from any Tribii-powered hotel adds the recipient to a cross-tenant suppression list that suppresses recovery messages across the entire Tribii network.

(B) AI VISIBILITY

• The feature sends probes to third-party large-language-model providers to measure how those models describe the Hotel; the providers are named in our Sub-processor List.
• Use consumes AI credits metered by tier (Free: 5; Pro: 25; Max: 50) and is rate-limited to 6 probes per hour.
• Probe results reflect a third-party model's response at a single point in time, are advisory only, and are not authoritative.

(C) AI CONNECTIONS (MCP)

• The feature exposes the Hotel's published inventory, rate and policy data through a public, read-only Model Context Protocol endpoint hosted by Tribii, so that third-party AI agents can read it.
• No transactions occur via the endpoint, and the Hotel remains the merchant of record for any booking that results elsewhere.
• The endpoint carries no guest personal data. Agent calls are logged for operational and abuse-investigation purposes.
• Tribii does not control, and is not responsible for, how third-party AI agents represent, cache, or republish data fetched via the endpoint.

3.12 Self Check-in and Guest Registration

Tribii offers an optional online self check-in feature (a Max-tier feature) that lets a Hotel collect statutory guest-registration data from guests through a digital form before or on arrival. Where a Hotel enables this feature, the following terms apply:

• The Hotel is and remains the data controller for all guest-registration data and is solely responsible for compliance with the applicable guest-registration laws (for example, Spain's Royal Decree 933/2021 / SES.HOSPEDAJES), including determining which data must be collected, registering with the competent authority, and meeting all filing deadlines. Tribii acts only as a processor on the Hotel's documented instructions, as set out in the Data Processing Agreement.
• Tribii records the data the guest submits and, in a future release, transmits it to the competent national authority on the Hotel's behalf. Tribii does not verify the identity, authenticity of documents, or accuracy of the data submitted and gives no warranty that any registration will be accepted by an authority.
• The Hotel is responsible for the accuracy and completeness of the data ultimately filed, for any corrections, and for any penalties, surcharges or sanctions assessed against it. Tribii is not liable for rejected, delayed or incorrect registrations, or for the Hotel's failure to meet its own registration obligations.
• Where the feature surfaces a room access code or access instructions to a guest, any delivery of such information by email or other electronic means is provided purely as a convenience. The Hotel is responsible for the security of its physical access methods, for rotating codes, and for any consequences of access information being shared or intercepted. Tribii is not a provider of physical access control or smart-lock services.

3.13 Revenue Intelligence and the Assistant AI (automated pricing)

Tribii offers optional revenue-management tools (the "Revenue Intelligence" workspace, a Pro-tier feature available to a Hotel's admin and manager users) that analyse the Hotel's own data (on-the-books reservations, room inventory and rates, historical booking pace, and budgets) together with public signals such as public-holiday calendars and weather outlooks, to produce forecasts, alerts, market benchmarks and rate recommendations. These computations are statistical and run on the Hotel's own tenant data. They do not transmit guest personal data off-platform. The Assistant AI automated-pricing capability described here is an in-house, statistical feature and is distinct from the conversational Hotel AI Assistant in Section 3.7, which uses a third-party large-language-model provider.

Pricing recommendations are advisory by default ("Recommend" mode): the Hotel reviews and approves each suggested change. A Hotel on the Max tier may additionally enable "Assistant AI", under which Tribii automatically applies rate changes on the Hotel's behalf within the price floors, ceilings and other guardrails the Hotel configures. Where Assistant AI is enabled:

• the Hotel is solely responsible for setting and maintaining its guardrails and for the commercial outcome of any automated change;
• every automated change is recorded in an audit log available to the Hotel;
• applied changes update the Hotel's own rates in Tribii and are propagated to the Hotel's connected OTA channels via the channel manager, subject to the sync provisions and disclaimers in Section 6.1;
• the Hotel may revert to Recommend mode, or disable the feature, at any time; and
• a Hotel not on the Max tier operates in Recommend mode only.

Notwithstanding the general rule in Section 3.7 that AI outputs are assistive and require human approval, the Hotel acknowledges that enabling Assistant AI authorises Tribii to apply rate changes automatically within the Hotel's guardrails without further per-change approval. Tribii does not warrant any revenue or occupancy outcome and accepts no liability for the results of using, configuring, or relying on these tools, consistent with Sections 3.7 and 6.1.

3.14 Market Benchmarking (anonymised and aggregated)

The Revenue Intelligence market-benchmark surface compares the Hotel's performance against an aggregated, anonymised market built from performance metrics (such as RevPAR, ADR and occupancy) contributed by other Tribii hotels. By using Tribii, the Hotel agrees that its own anonymised, aggregated performance metrics may be included in this benchmark and shown to other hotels in the same country. Benchmarks are published only at an aggregated level and only once a minimum number of contributing hotels exists (a k-anonymity threshold, by default at least three), so that no individual hotel is identifiable; below that threshold no benchmark is shown. The benchmark reflects historical, aggregated performance, is provided for the Hotel's own independent decision-making, and is not a price-setting or price-coordination mechanism. Tribii does not pool or disclose any hotel's confidential, forward-looking, or individually identifiable rates. This is consistent with Tribii's ownership of aggregated and anonymised analytics under Section 3.6.

3.15 Capacity in Which You Contract

By creating a Property Owner account you represent and warrant that you are entering into these Terms in a Professional Capacity, and that you offer accommodation for purposes relating to your trade, business, craft or profession. The B2B Services are offered on a business-to-business basis and are not directed at consumers.

This representation applies regardless of whether you are registered with a commercial register, chamber of commerce or equivalent authority, and regardless of whether you hold a company registration number.

If, notwithstanding the above, you qualify as a consumer under mandatory law applicable to you: (a) that mandatory law prevails over any conflicting provision of these Terms; (b) nothing in these Terms excludes or limits any statutory right you have which cannot lawfully be excluded or limited, including any statutory right of withdrawal; and (c) the remaining provisions of these Terms continue to apply to the fullest extent permitted by law.

3.16 Licences, Permits and Tax

You represent and warrant, on an ongoing basis, that you hold and maintain all registrations, licences, permits and authorisations required in order to offer accommodation at your property under the law applicable to it, including any tourist-rental registration or licence, and that you comply with all tourist-tax, income-tax and VAT obligations arising from your bookings.

You are solely responsible for calculating, collecting, reporting and remitting any tax due on your bookings. Tribii does not collect, withhold, report or remit any tax on your behalf in respect of your bookings, and does not verify whether you hold any licence, permit or registration.

3.17 Service Modification, Suspension and Discontinuation

(a) Modification. Tribii may add to, change or remove features and functionality of the B2B Services from time to time. Where a change materially and adversely reduces functionality a Property Owner relies on, Tribii will give at least thirty (30) days' prior notice by email to the address associated with the account, together with a statement of the reasons for the change.

(b) Discontinuation of a feature or tier. Tribii may discontinue any feature, module or subscription tier, including the free tier, on at least thirty (30) days' prior notice by email, together with a statement of the reasons.

(c) Discontinuation of the platform. Tribii may cease to provide the platform in whole on at least ninety (90) days' prior notice by email, together with a statement of the reasons. During the notice period Tribii will use reasonable efforts to keep existing reservations viewable and exportable, and Section 3.18 applies.

(d) Suspension. Tribii may suspend access to the platform in whole or in part, with or without prior notice, where reasonably necessary to address a security incident, a legal or regulatory requirement, a risk of imminent harm, or an urgent technical issue. Tribii will restore access as soon as reasonably practicable and will notify affected Property Owners without undue delay. This paragraph is without prejudice to Section 11.2.

(e) Effect on paid subscriptions. Where a paid subscription is affected by a discontinuation under paragraph (b) or (c), Tribii will refund subscription fees already paid for the unused portion of the then-current billing period, calculated pro rata. That refund is the Property Owner's sole and exclusive remedy in respect of the discontinuation, and the exclusion of refunds for partial months in Section 3.4 does not apply in this case.

(f) Notice and statement of reasons. Notices under this Section will state the reasons for the modification, discontinuation or suspension and, where applicable, the Property Owner's right to terminate before the change takes effect, consistent with Section 2.4.

(g) Liability. Subject to paragraph (e) and to Section 6.4, Tribii is not liable for any loss arising from a modification, discontinuation or suspension carried out in accordance with this Section.

3.18 Data Export and Wind-Down

Property Owners can generate a structured, commonly used and machine-readable export of their reservation and guest data from the platform at any time while their account is active, and are encouraged to do so before closing an account. Generated export archives remain available for download for the limited period stated when the export is created.

Where Tribii discontinues the platform under Section 3.17(c), or where a Property Owner's account is terminated other than for cause, Tribii will in addition provide such an export on written request made to the support address in Section 14.1 within thirty (30) days of the effective date of the discontinuation or termination, and will deliver it within a reasonable time of receiving the request.

After that thirty (30) day period ends, Tribii may delete the data, except for records Tribii is required to retain under applicable law, including the fiscal records and submission logs described in Section 3.10, and any retention required under the Privacy Policy and the Data Processing Agreement.

This Section does not apply where an account is terminated for cause under Section 3.10 or Section 11.2, in which case Tribii may make an export available at its discretion.

3.19 Accessibility

Tribii treats accessibility as a build requirement for the guest-facing surfaces it provides to Property Owners: the booking page, the embeddable booking and search widgets, hotel websites built with the website builder, online check-in, and guest emails. Those surfaces are developed against EN 301 549, which implements the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, as required by Directive (EU) 2019/882 (the European Accessibility Act).

Tribii's honest assessment is that these surfaces are partially conformant with WCAG 2.1 level AA. Tribii does not claim full conformance. The known limitations, as at the date of this document, are:

• No full manual screen-reader audit has been completed across every screen; automated testing against WCAG 2.1 AA runs continuously, and manual keyboard testing is part of the release process.
• The dense operational grids in the staff-facing platform (the room rack, pricing calendars and report tables) are difficult to operate without sight, and are not part of the guest-facing scope above.
• Some charts convey meaning through colour and position; each is paired with an equivalent text table, but the graphic itself is not independently navigable.
• Alternative text for images uploaded by a Property Owner depends on the text that Property Owner supplies.
• Generated PDF documents (booking documents, folios, printed reports) are not tagged for assistive technology.

If you or a guest encounter an accessibility barrier, write to contact [at] tribii [dot] com describing the barrier and the page or document it appears on. Tribii will acknowledge within 5 business days and respond with an assessment and, where a fix is possible, an indicative timeframe.

Content a Property Owner authors or uploads — descriptions, images, alternative text, documents, house rules and custom website content — remains the Property Owner's own responsibility, including its accessibility. Tribii provides the fields and guidance; it cannot make third-party content conformant on the Property Owner's behalf.

The European Accessibility Act exempts microenterprises (fewer than 10 persons and an annual turnover or balance-sheet total not exceeding EUR 2 million) from its requirements for services. A Property Owner above that threshold is itself subject to the Act in respect of the services it offers to consumers and is responsible for its own accessibility statement; the information in this Section is provided to support that assessment and is not a substitute for it.

4. Terms and Conditions for Guests (B2C Services)

4.1 Who Can Use Tribii as a Guest?

• Tribii B2C Services, including the Guest App and its Community Features, are available to individuals aged 18 or over.
• You warrant that you are legally capable of entering into binding contracts in your jurisdiction.
• You agree to use Tribii only for personal, non-commercial travel purposes.
• The Guest App is not directed to, or intended for use by, persons under 18. If we learn that a person under 18 has created a Guest App account, we may suspend or remove it.
• Institutional, corporate, or group bookings may require a dedicated business account (contact contact [at] tribii [dot] com).

4.2 Creating a Guest Account

• To book accommodation, you may create an optional account or book as a guest without registration.
• If you create an account, you must provide accurate contact information and agree to our Privacy Policy.
• Guest App accounts are created on the basis of a reservation made for you by a Property Owner; there is no open self-service sign-up for the Guest App. See Section 4.13.
• You are responsible for keeping your login credentials confidential.
• Your account is personal to you and may not be shared or sold.
• False information or fraudulent use may result in account suspension.

4.3 Platform-Level Data

When you make a booking through Tribii, we retain basic booking information at the platform level independently from the hotel. This includes your name, email address, number of reservations, destinations visited, hotels booked, and booking dates. Tribii uses this data as an independent data controller to operate and improve the platform, ensure service quality, prevent fraud, and provide you with booking history and account management features. Where you begin a booking on a participating hotel's widget but do not complete it, Tribii also retains the partial booking-form details you entered (email, name, phone, requested dates, and selected rooms) at the platform level to enable abandonment recovery; this personal data is erased 60 days from your last activity, after which only a de-identified record is kept for aggregate statistics. For full details on how we handle your data, see our Privacy Policy.

4.4 Booking Process and Reservation

• When you select a property on Tribii, you are viewing availability and pricing set by the Property Owner.
• Upon completing a booking, you enter into a direct contract with the Property Owner (not with Tribii).
• The reservation is confirmed when you receive confirmation from the Property Owner or Tribii's system.
• Terms and conditions of the specific accommodation are set by the Property Owner and should be reviewed before booking.
• Tribii is not responsible for the accuracy of property information, photos, or descriptions provided by Property Owners.

If you provide contact details in the booking form on a participating hotel's site and do not complete payment, you may receive up to three recovery emails from Tribii on the hotel's behalf. Each contains a one-click unsubscribe that suppresses you across the entire Tribii network.

4.5 Payment

• Payment for all bookings is processed via the Property Owner's Stripe account, under any of the models described in Section 2.5.
• Tribii does not hold customer funds and is not the merchant of record for accommodation payments.
• Payment disputes, chargebacks, and refunds are handled directly between you and the Property Owner.
• Tribii has no liability for payment issues, including failed transactions, chargebacks, fraud, or refund disputes.

4.6 Pricing, Taxes, and Fees

• Property owners set all room rates and pricing.
• Prices displayed on Tribii include the accommodation cost set by the Property Owner. Taxes may be added depending on local law.
• Currency conversions (if applicable) use live exchange rates at the time of booking.
• You will see an itemized price breakdown before confirming your booking.

Where a property offers a discount, promotional or gift code, the code is issued by the property and redeemed on the property's terms. The discount is applied to the amount you pay at the time of booking, and is shown in the itemised price breakdown before you confirm. Amounts the property collects at the accommodation itself, for example a local tourist tax, are shown separately and are not reduced by a code. Tribii does not issue these codes and cannot reinstate, extend or honour a code the property has expired, withdrawn or declined.

4.7 Cancellation and Refund Policy

• Cancellation and refund policies are set by each Property Owner and must be clearly displayed before booking.
• Common policy types include: free cancellation (up to X days before arrival), non-refundable, or flexible cancellation.
• To request a cancellation, you must contact the Property Owner directly or use the cancellation feature in your account (if available).
• Tribii does not process refunds directly. All refund requests are handled by the Property Owner.
• If a Property Owner refuses a reasonable refund request, you may contact Tribii's internal dispute resolution service (see Section 9).
• EU consumer protection laws and local laws apply regardless of cancellation policy terms.

4.8 No-Show Policy

• If you book and do not cancel or communicate with the Property Owner, you may be treated as a no-show.
• Property Owners may charge no-show fees according to their cancellation policy.
• Tribii is not responsible for no-show charges or disputes arising from failure to communicate.
• We recommend that you contact the Property Owner if travel plans change.

4.9 Package Travel Directive Disclaimer

Tribii does not organize "package travel" as defined by EU Directive 2015/2302 (Package Travel Directive). When you book accommodation plus activities separately (even if on the same platform), each contract is independent. Consumer protection rules for independent services still apply.

4.10 Age Restrictions and Group Bookings

• Some properties may impose age restrictions or group size limits.
• These restrictions are set by the Property Owner and will be displayed in the property listing.
• You must disclose the number of guests and any relevant details before confirming your reservation.
• If you misrepresent the number of guests or type of booking, the Property Owner may refuse to honor the reservation or impose additional charges.
• Where you complete an online self check-in, you warrant that the registration details you provide, including those you provide on behalf of co-travellers and accompanying minors, are accurate and complete, and that you are authorised to provide the data of any other person you register.

4.11 House Rules and Property Requirements

• Each property has house rules set by the owner (e.g., no smoking, quiet hours, no pets).
• You are responsible for reading and understanding house rules before booking.
• Violations of house rules may result in early checkout without refund (at the Property Owner's discretion).
• Tribii is not responsible for enforcing house rules or managing disputes arising from rule violations.
• Serious violations (e.g., damage to property) may result in legal action by the Property Owner.

4.12 Reviews and Feedback

Tribii does not host guest reviews. There is no facility in Tribii for you to rate or review a property, and Tribii publishes no review scores or rankings (see Section 3.8).

• If you booked through a booking site and that site invites you to review your stay, that review belongs to that site and is governed by its terms. Tribii may show the property the reviews that site holds, and let the property reply through Tribii, but Tribii does not collect, host, verify, aggregate or moderate them.
• Feedback you send to a property through the Guest App's messaging is a private message to that property, not a published review.
• Content you post on the Guest App's community board is about travel and about other travellers, and is governed by Sections 4.14 to 4.17.

4.13 Tribii Guest App

• The Guest App is a mobile application (iOS and Android) made available to you because a Property Owner created a reservation for you. There is no open, self-service registration; your account originates from a hotel booking.
• The Guest App lets you view your reservations and cost breakdown, message your hotel directly, connect with other travellers through the Community Features, discover and request hotel-curated experiences, and maintain a guest profile (bio, travel interests, phone number, profile photo, and language preference).
• You may have reservations at more than one hotel within a single Guest App account.
• The Guest App is provided for your personal, non-commercial use as a hotel guest.

4.14 Community Features and Acceptable Use

The Guest App includes social Community Features that allow you to post on a traveller board, send and respond to join requests, and exchange private direct messages with other guests. When using the Community Features, you agree to the following house rules:

• No selling, advertising, soliciting, or spam.
• Do not post personal contact details (phone numbers, emails, social handles) in the open feed; share those only by private message if you choose.
• No harassment, hate speech, threats, bullying, or discrimination.
• No illegal, sexually explicit, defamatory, infringing, or otherwise objectionable content.
• No impersonation of another person, hotel, or Tribii.
• Treat other travellers with respect.

You are solely responsible for the content you post and the messages you send. Tribii may remove content, restrict participation, or suspend or terminate accounts that violate these house rules or these Terms, and may do so without prior notice where there is a risk of harm or a legal violation.

You will always be told why. Acting without prior notice does not mean acting without explanation. Whenever Tribii removes or disables your content, restricts its visibility, suspends or terminates your access to a feature, or suspends or terminates your account, Tribii will give you a statement of reasons under Article 17 of Regulation (EU) 2022/2065, unless a legal obligation prevents it or the content is manifestly illegal and relates to an offence involving a threat to life or safety. Section 4.17 sets out what that statement contains and how to contest it.

4.15 Your Content in the Guest App

• You retain ownership of the content you create in the Guest App, including posts, messages, your bio, your travel interests, and any photo you upload.
• By creating or uploading content, you grant Tribii a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and transmit that content solely to operate and provide the Guest App and its Community Features (for example, displaying your post to the travellers it is shared with, or delivering your message to its recipient).
• You represent and warrant that you own or have the necessary rights to the content you submit and that it does not infringe the rights of any third party.
• You may delete your own posts at any time, and you may delete your account as described in Section 4.18.

4.16 Profile Visibility to Other Guests

The Community Features are social by design. When you participate, certain parts of your profile are visible to other travellers using the Guest App, including your first name, profile photo, bio, country, and selected travel interests. The posts you publish are visible to the travellers they are shared with, and your direct messages are shared with the recipients you send them to. Private posts are gated: the post owner approves or denies each join request before the requester can see the thread. Before you participate in the Community Features for the first time, the Guest App presents a consent screen that discloses this visibility in plain language and links to these Terms and our Privacy Policy; you must confirm that you have read and agree before continuing.

4.17 Safety, Reporting, and Blocking

The Guest App includes safety and moderation tools so you can manage your own experience and help keep the community safe.

• Reporting. You can report a board post, a thread message, or a private direct message. When you report, you select a reason (spam or scam; harassment or hate; inappropriate content; or other) and may add an optional note.
• Blocking. You can block another guest. Blocking is mutual: once you block someone, you and that guest are hidden from each other across the feed, threads, direct messages, and inbox.
• Review and action. Reported content is reviewed by Tribii staff or moderators against these Terms and the in-app House Rules shown to you at consent. Where content or conduct violates these Terms, the House Rules, or applicable law, we may remove the content, issue a warning, restrict or suspend the account, remove the user's access, or take other proportionate action. Decisions are taken in a timely, diligent, non-arbitrary and objective manner, and reports are not processed by automated means alone.
• What you are told, and how to contest it. If you made the report, Tribii confirms receipt without undue delay and tells you the decision reached and the redress available. If your content or account was acted on, Tribii gives you a statement of reasons in accordance with Article 17 of Regulation (EU) 2022/2065. That statement identifies what was done and to which content; the territorial scope and duration of the measure; the facts and circumstances relied on, including whether it followed a third-party notice or Tribii's own detection; whether automated means were used; the ground in these Terms, the House Rules or in law that Tribii relies on; and how to contest the decision. You may contest it by replying to the notice or writing to contact [at] tribii [dot] com, and a person who was not involved in the original decision will review it. Tribii will provide the statement unless a legal obligation prevents it, or the content is manifestly illegal and relates to an offence involving a threat to a person's life or safety.
• Notices from anyone. The reporting tools above are for signed-in guests. Any individual or entity, whether or not they use Tribii, may notify Tribii of content they consider illegal by the route set out in the Legal Notice, and that notice is handled under the same process.
• Retention of reported content. To carry out moderation and keep an audit record, a snapshot or excerpt of reported content may be retained even if the original content is later deleted by its author. This is described further in our Privacy Policy.
• Good-faith use. Using the reporting tools in bad faith (for example, to harass another user with baseless reports) is itself a violation of these Terms.

4.18 Account and Data Deletion

You can delete your Guest App account at any time from within the app ("Delete account"). When you do, Tribii purges the app-layer data associated with your account, including your Community Features content (posts and messages), push-notification tokens, authentication sessions, and app-only profile fields, and revokes your active sessions. Your underlying reservation and billing records held by the Hotel are a separate matter: the Hotel is an independent controller of that booking data and retains it under its own lawful basis and retention rules, and Tribii retains the platform-level and legally required records described in Section 4.3 and in our Privacy Policy. See the Privacy Policy for the full description of what is deleted and what is retained.

4.19 Experiences

• The Guest App allows you to discover and request or book experiences and activities curated by your Hotel or by third-party providers.
• Experiences are provided by the Hotel or the relevant third-party provider, not by Tribii. Tribii acts only as a technology intermediary that facilitates the request or booking.
• Depending on the experience, you may be charged on confirmation or on arrival, as indicated at the time of booking. Payment, cancellation, and refunds for experiences are settled with the Hotel or provider and are subject to their terms.
• Tribii is not responsible for the provision, quality, safety, or cancellation of any experience, except to the extent required by mandatory law.

4.20 App Access, Authentication, and Notifications

• The Guest App uses passwordless sign-in. You may sign in by requesting a single-use magic link sent to your email address, or by using "Continue with Google", in which case we match your Google email and basic profile to an existing guest account. No new account is created through Google sign-in.
• A successful sign-in issues a time-limited session token stored securely on your device. Tokens are cleared when you log out.
• Push notifications are optional. If you enable them, your device's push token is registered so we can deliver message and activity notifications. You can disable notifications at any time in your device settings.
• The Guest App does not collect your device's GPS or precise location and requests no location permission. The "travellers nearby" experience is based on your hotel's location on your reservation, not on your phone's location sensor.

5. Fiscal and Electronic-Invoicing Services

5.0 Documents Issued Without Fiscal Services

Where the Fiscal Services are not active for a Property — because the Property Owner has not activated them, or because Tribii does not yet offer them for the country in which the Property is located — the booking confirmations, folios, statements and payment receipts that Tribii generates are commercial records of the transaction. They are not tax invoices, fiscal receipts or any equivalent regulated document, are not issued in a fiscal numbering series, and are marked accordingly. Issuing the tax invoice or fiscal receipt required by the Property Owner's own tax law, in the form and within the time limits that law prescribes, remains the Property Owner's sole responsibility, as set out in Sections 3.5 and 3.16. Tribii gives no warranty that a document generated without the Fiscal Services satisfies any invoicing, receipt or record-keeping obligation.

5.1 What These Services Are

Tribii offers an optional fiscal-invoicing capability that allows a Property Owner to issue legally significant tax invoices directly from Tribii, to hash-chain them into a tamper-evident sequence, to attach the required QR code and regulatory legend to the invoice PDF, and, where the Property Owner switches transmission on, to report each record to the competent tax authority. These Fiscal Services are disabled by default and are activated per-property by the Property Owner, who must supply a valid digital certificate before any record can be issued or transmitted. Fiscal Services are offered only for Properties located in countries for which Tribii has made them available. Availability by country is stated in the product and may change as Tribii extends coverage.

5.2 Tribii as an Invoicing System (Spain and Basque territories)

Where a Property Owner is subject to Spanish fiscal rules, the Tribii software is designed to operate as a "Sistema Informático de Facturación" (SIF) within the meaning of the Spanish anti-fraud legislation (Ley 11/2021 and Real Decreto 1007/2023, and the VeriFactu technical specifications) and, in the Basque territories, as a TicketBAI-compliant invoicing system for the Diputación Foral de Álava, the Diputación Foral de Bizkaia (including BATUZ/LROE), and the Diputación Foral de Gipuzkoa, and, in the Foral Community of Navarra, as an invoicing system for the Hacienda Foral de Navarra. It does so for a Property once Tribii has made the Fiscal Services available for that Property's country and the Property Owner has activated them. In this role the regulations require the software producer to identify itself and its software on each record. Tribii publishes the identity of the system, its name, identification code and version in the Legal Notice, and declares them on each record it issues. Hoodbnb B.V. is established in the Netherlands; where a Spanish tax identification number for the producer is additionally required in order to transmit records, Tribii will obtain and publish it before any record is transmitted to the authority.

Transmission of fiscal records to the Spanish authorities is enabled by Tribii per environment and per Property Owner. Until it is enabled for you, the fiscal services operate locally: records, hash chain and QR codes are produced and retained, and nothing is sent to the authority. Sections 5.4 and 5.5 govern activation and the limits of what Tribii can guarantee.

Tribii is responsible for the technical conformity of the invoicing software itself: the hash-chaining, record format, QR generation and submission mechanism. The Property Owner remains solely responsible for everything that is its own tax responsibility, including the accuracy and legality of the underlying invoice data, the determination of the correct tax treatment and rates, the validity and renewal of its digital certificate, its registration with the relevant authority, and the timely filing and correction of its records. Tribii does not provide tax, accounting or legal advice.

5.3 Tribii in an EU E-Invoicing Role (Peppol / EN 16931)

Where a Property Owner uses Tribii to issue or exchange structured electronic invoices over the Peppol network or under the European standard EN 16931, Tribii acts in an electronic-invoicing capacity and connects through a third-party access point; Tribii is not itself a Peppol access point, and does not act as a Spanish SIF in this context. The role, obligations and liability boundary described in Section 5.2 are specific to the Spanish and Basque/Navarra fiscal regimes and do not extend to the Peppol / EN 16931 context, which is governed by the applicable EU e-invoicing rules and the conditions of the relevant access point.

5.4 Activation, Certificates and Security

Fiscal Services require the Property Owner to upload its own qualified digital certificate (.p12 / .pfx) and passphrase. These credentials are stored encrypted at rest, are never logged, displayed or returned, and are used solely to sign and transmit the Property Owner's own fiscal records. The Property Owner is responsible for keeping its certificate valid and for the consequences of an expired, revoked or incorrectly issued certificate. Tribii's handling of these credentials is described further in our Privacy Policy.

5.5 No Guarantee of Acceptance; Limitation

Tribii makes its Fiscal Services available on a "designed to comply" basis: the software is built to meet the applicable VeriFactu, TicketBAI, Navarra and EU e-invoicing requirements, but Tribii does not warrant that any individual record will be accepted by an authority, nor that a filing based on data supplied or configured by the Property Owner is correct or complete. To the fullest extent permitted by law, Tribii is not liable for rejected, delayed, duplicated or incorrect submissions, for penalties, surcharges or interest assessed against the Property Owner, or for any loss arising from the Property Owner's tax data, configuration, certificate, or failure to meet its own filing obligations. Sections 5.2 and 5.3 define the boundary of Tribii's responsibility.

5.6 Fiscal Record Retention

Fiscal records and submission logs created through the Fiscal Services are, by law, append-only: they are never altered or deleted and are retained as evidence for tax inspection for the period required by the applicable tax legislation. This retention applies notwithstanding any account closure, deactivation or data-deletion request, and overrides the standard deletion timelines in our Privacy Policy and Data Processing Agreement. See the retention carve-out in those documents.

6. Liability and Limitation of Liability

6.1 Tribii's Limited Liability

Tribii operates as a technology intermediary and platform provider, not as a party to guest accommodations or as an organizer of package travel. Because Tribii does not control accommodation terms, pricing, payment processing, property owner conduct, or guest conduct, Tribii's liability is limited accordingly.

TO THE FULLEST EXTENT PERMITTED BY LAW, TRIBII DISCLAIMS LIABILITY FOR: disputes between Guests and Property Owners, payment issues, cancellations, no-shows, or overbooking by Property Owners, property damage, theft, loss, or harm to guests, violations of house rules by guests, misleading property information provided by owners, reviews or user-generated content posted by third parties (including content posted by guests through the Guest App's Community Features), failure of linked websites or third-party services, and indirect, incidental, consequential, or punitive damages.

Without limiting the foregoing, Tribii also disclaims liability for:

• (x) any overbooking, double-booking, rate mismatch, inventory desync, or similar operational issue arising from the use of channel manager, OTA sync, or third-party integration features, except to the extent caused by Tribii's gross negligence or wilful misconduct. Hotels are responsible for monitoring sync status and reconciling inventory and rates across their connected channels.
• (y) any loss arising from pricing inaccuracies, including stale rates, currency conversion errors, or rate-plan misconfiguration, regardless of whether the inaccuracy originated from the Hotel's input, a third-party channel, or a Tribii system. The Hotel remains responsible for the accuracy of all rates and pricing displayed on its booking page or widget.
• (z) interactions, communications, or meetings between guests arising from the Guest App's Community Features. Guests interact with one another at their own risk; Tribii does not vet guests and is not responsible for the conduct of any user.

In relation to AI-powered features specifically, Tribii further disclaims liability for:

• any quote, price, or availability returned through the AI Connections (MCP) endpoint, which is an estimate only and is not a bookable offer;
• how any third-party AI agent represents, caches, or republishes hotel data fetched via the MCP endpoint, which is outside Tribii's control;
• AI Visibility outputs, which reflect third-party large-language-model responses at a single point in time and are not authoritative.
• any rate change generated or applied through Revenue Intelligence or its Assistant AI automated-pricing capability, and any revenue, occupancy or pricing outcome resulting from it; the Hotel is responsible for its guardrails and for monitoring channel synchronisation under Sections 6.1(x)-(y).

6.2 Service Availability and Interruption

Tribii endeavours to maintain high availability and will use reasonable efforts to prevent service interruptions. Tribii does not guarantee uninterrupted, timely, secure or error-free access to the platform, and the platform is not intended to be fault-tolerant.

To the maximum extent permitted by law, Tribii is not liable for any interruption, degradation, delay or unavailability of the platform arising from: scheduled or emergency maintenance; technical failures, defects or capacity limitations; connectivity, network, internet, power or telecommunications failures; the failure, degradation, suspension or discontinuation of any third-party service on which the platform depends, including hosting and cloud providers, payment service providers (including Stripe), channel managers and online travel agencies, and email, SMS and push-notification providers; denial-of-service or other attacks; or any Force Majeure Event as defined in Section 13.9. This exclusion does not apply in cases of Tribii's gross negligence or wilful misconduct.

Tribii will use reasonable efforts to give advance notice of planned maintenance and to schedule it outside peak booking periods where practicable. Emergency maintenance may be carried out without prior notice.

Nothing in this Section limits liability that cannot be excluded under applicable law (including for death, personal injury, gross negligence or wilful misconduct).

6.3 Free tier: provided as is

The free tier of the Tribii platform is provided on an "as is" and "as available" basis, with no warranties of any kind, whether express or implied. To the maximum extent permitted by law, Tribii disclaims all liability for any loss, corruption, deletion, or unavailability of data on the free tier, regardless of cause. Hotels using the free tier are solely responsible for maintaining their own backups of any data they consider material. Tribii does not offer a service-level agreement, uptime commitment or recovery-time objective for any tier, whether free or paid, unless expressly agreed in a separate written agreement signed by Tribii. Data retention for all tiers is as described in the Privacy Policy and the Data Processing Agreement. Nothing in this section limits liability that cannot be excluded under applicable law (including for death, personal injury, gross negligence or wilful misconduct).

6.4 Limitation of aggregate liability

To the maximum extent permitted by law, Tribii's total aggregate liability arising out of or relating to these Terms or the use of the Tribii platform, whether in contract, tort (including negligence), or otherwise, shall not exceed the greater of (a) the total subscription fees actually paid by the Hotel to Tribii in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100). For Hotels using only the free tier, Tribii's aggregate liability is limited to one hundred euros (€100). Nothing in this section limits liability that cannot be excluded under applicable law (including for death, personal injury, gross negligence, wilful misconduct, or fraud).

This cap does not apply to: liability that cannot be limited under applicable mandatory law (including consumer protection laws applicable to Guests); liability for death or personal injury caused by Tribii's negligence; liability for fraud or fraudulent misrepresentation; liability arising from Tribii's wilful misconduct or gross negligence; or any indemnity Tribii owes under the DPA where this cap is varied by that agreement.

Nothing in these Terms limits or excludes any rights a consumer Guest may have under mandatory EU consumer protection law.

6.5 Indemnification

Property Owners agree to indemnify, defend, and hold harmless Tribii from any claims, damages, losses, or expenses arising from the Property Owner's violation of these Terms or applicable law, breach of contracts with guests, content uploaded, guest injuries or property damage, tax non-compliance, the absence or breach of any licence, permit, registration or authorisation required for the Property Owner's activities, and any misrepresentation as to the Property Owner's legal form, registration status or capacity.

Guests agree to indemnify, defend, and hold harmless Tribii from the Guest's violation of these Terms, damage caused to property, violation of house rules, and false or defamatory content posted (including content posted through the Guest App's Community Features).

6.6 Insurance and Risk Allocation

Property Owners are solely responsible for obtaining and maintaining appropriate insurance. Guests are responsible for obtaining personal travel insurance, including cancellation coverage. Tribii does not provide travel insurance and is not responsible for travel-related losses.

6.7 No Responsibility for Legal Form, Registration or Licensing

To the fullest extent permitted by law, Tribii is not liable for any loss, penalty, fine, tax assessment, claim, damage or expense arising from or relating to: (a) the legal form under which a Property Owner operates, or its decision to operate with or without a company registration; (b) the absence, expiry, suspension or breach of any licence, permit, registration or authorisation required for a Property Owner's activities; (c) any tax registration, filing, collection, reporting or payment obligation of a Property Owner; or (d) any decision by Stripe or any other payment service provider relating to a Property Owner's account, including refusal, restriction, suspension or closure of that account.

7. Data Protection and Privacy

7.1 GDPR Compliance

Tribii processes personal data in accordance with the EU General Data Protection Regulation (GDPR), the UK GDPR, and the revised Swiss Federal Act on Data Protection (revFADP). Our complete data processing activities, legal bases, and your rights are detailed in our Privacy Policy.

7.2 Property Owner Data Responsibilities

When property owners collect guest information through Tribii, they are data controllers. Property owners must provide transparent privacy notices, process data lawfully, ensure adequate security measures, honor guest rights, and comply with local data protection laws.

For guest personal data, the Property Owner is the controller and Tribii is the processor, acting only on the Property Owner's documented instructions under the Data Processing Agreement. Tribii gives effect to Article 28 of the GDPR or the equivalent controller-to-processor requirements of the data-protection law applicable to the Property Owner, whichever is stricter for that data.

Any registration, notification, filing, licensing or authorisation of a personal-data database or processing activity with a local authority that applies to the controller — including national personal-data database registries and any obligation to appoint a local data-protection officer or representative in respect of the Property Owner's own processing — is the responsibility of the Property Owner and not of Tribii. Tribii will provide the information about its processing that the Property Owner reasonably needs in order to make such a filing.

7.3 Data Sharing and Transfers

• Guest information is shared with the relevant Property Owner to facilitate the booking and stay.
• In the Guest App, parts of your profile and the content you post are shared with other guests as described in Section 4.16 and in the Privacy Policy.
• Card data is collected directly by Stripe and never touches Tribii's servers.
• Data may be shared with legal authorities when required by law.
• Tribii does not sell personal data to third parties for marketing purposes.
• Cross-border data transfers out of the EEA follow GDPR Chapter 5 mechanisms, the UK IDTA Addendum, and the Swiss-recognised SCC adjustments as applicable. See the Privacy Policy for details.
• Where a Property Owner is established outside the EEA, guest personal data also flows into the EEA, because Tribii's infrastructure is located there. That transfer is governed by the law applicable to the Property Owner, and the Property Owner is responsible for satisfying it — whether by that country's recognition of the EEA as providing adequate protection, by its own standard contractual clauses, by a documented instruction to Tribii, or by another lawful basis. Tribii will enter into any additional country-specific transfer terms the Property Owner reasonably requires, as an addendum to the Data Processing Agreement.
• The competent data-protection authority for the Property Owner's country is identified in the Serviced Countries Schedule at Annex 1.
• Where the Hotel enables AI Connections (MCP), the Hotel's published inventory, rate and policy data is made available to third-party AI agents via a public read-only endpoint hosted by Tribii; agent calls are logged. The endpoint carries no guest personal data.

7.4 Data Security

Tribii implements appropriate technical and organizational measures to protect personal data, including encryption, access controls, and regular security assessments. In the event of a data breach, we will notify affected users and authorities as required by GDPR.

7.5 Retention of Data

Personal data is retained only as long as necessary to fulfill the purposes for which it was collected. Specific retention periods are detailed in our Privacy Policy.

7.6 Website cookies and analytics

Tribii operates analytics and advertising technologies on its public marketing website, tribii.com, in its own capacity as controller of website visitor data. These technologies do not operate on the Tribii platform, the Property Owner dashboard, or the embedded booking widget, and they do not process Property Owner Data or Guest Data. Nothing in this clause alters Tribii's role as processor under the Data Processing Agreement. Full detail is set out in the Cookie Policy.

8. Intellectual Property Rights

8.1 Tribii Platform and Content Ownership

The Tribii platform, including software, code, design, layouts, trademarks, and logos, is owned by Tribii or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the platform for the purposes described in these Terms. Unauthorized use of Tribii's intellectual property may result in legal action.

8.2 Property Owner Content License

You retain ownership of property photos, descriptions, and information you upload. By uploading content, you grant Tribii and its authorized partners a worldwide, perpetual, royalty-free, non-exclusive license to display, use, modify, and sublicense the content as described in Section 3.6.

8.3 Guest Content and Reviews

Reviews and feedback posted by guests are owned by the guest. By posting a review, guests grant Tribii a perpetual, non-exclusive, royalty-free license to display, reproduce, and modify the review. Content created by guests in the Guest App (posts, messages, profile information) is owned by the guest and licensed to Tribii as described in Section 4.15. Guests may request removal of their review at any time and may delete their own Guest App content as described in Sections 4.15 and 4.18.

8.4 Dispute Resolution for IP Claims

If you believe content on Tribii infringes your intellectual property rights, contact us at contact [at] tribii [dot] com with details. We will investigate and take appropriate action.

9. Dispute Resolution and Complaint Handling

9.1 Internal Complaint Mechanism

Tribii has an internal complaint mechanism available to all users (Property Owners and Guests). To file a complaint, email contact [at] tribii [dot] com with details of the dispute including your account email, booking reference, and supporting documentation. Tribii will acknowledge receipt within 2 business days and respond within 30 days.

9.2 P2B Mediation and Complaint Procedures

Under the P2B Regulation, Property Owners have access to complaint handling and mediation procedures. If you are not satisfied with Tribii's response, you may request mediation through an independent mediator. Mediation is voluntary and confidential.

9.3 Alternative Dispute Resolution

For consumer disputes (Guest-related), Tribii will engage with alternative dispute resolution procedures where available under Directive 2013/11/EU (as implemented in the consumer's Member State). Tribii is not currently affiliated with a specific ADR body but commits to acting in good faith with any ADR body chosen by the consumer or required by applicable law.

9.4 Arbitration and Litigation

If internal complaint handling, P2B mediation, or ADR does not resolve the dispute, either party may pursue legal remedies through court proceedings. Tribii does not use binding arbitration clauses that would prevent you from pursuing litigation. Nothing in these Terms should be construed to waive your statutory rights to access courts.

10. Governing Law and Jurisdiction

10.1 Governing Law

These Terms and Conditions are governed by the laws of the Netherlands. Regardless of governing law, mandatory consumer protection laws of the EU and your home country apply. Nothing in this governing-law clause displaces the mandatory tax and invoicing rules of the jurisdiction in which a Property Owner is established; where a Property Owner uses the Fiscal Services, those local fiscal obligations apply to the Property Owner directly. Where a Property Owner contracts in a Professional Capacity, its relationship with Tribii is business-to-business and consumer protection provisions do not apply to it. Section 3.15 applies where a Property Owner nonetheless qualifies as a consumer under mandatory law.

10.2 Jurisdiction and Venue

For disputes arising out of these Terms, you and Tribii agree to submit to the jurisdiction of courts in the Netherlands, or courts in your country of residence (at your option). EU Regulation 1215/2012 (Brussels I recast) governs jurisdiction for parties established in the EU or the EEA. For parties established outside the EU, the EEA and the Lugano area, recognition and enforcement follow the applicable rules of private international law. You retain all rights to pursue claims in your local courts.

10.3 Class Action Waiver

To the extent permitted by law, you and Tribii agree that disputes will be resolved on an individual basis, not as class actions. This waiver is subject to applicable consumer protection laws that prohibit such waivers.

11. Prohibited Activities and Enforcement

11.1 Activities Tribii Prohibits

You agree NOT to use Tribii for illegal activities, fraud, harassment, discrimination, privacy violations, IP infringement, market manipulation, spam, circumventing security measures, scraping or data harvesting, interfering with platform operations, money laundering, or any other prohibited activities as detailed in these Terms.

11.2 Enforcement and Account Suspension

Tribii monitors for violations and may take action including content removal, account suspension or termination, and reporting to legal authorities. Enforcement actions may be taken without prior notice if we believe there is imminent harm, fraud, or legal violation.

Acting without prior notice does not mean acting without explanation. Every enforcement action against a Property Owner carries a statement of reasons under Section 3.10, and every enforcement action against content or a Guest App account carries a statement of reasons under Section 4.17. Where the action is taken immediately, the statement follows as soon as practicable rather than beforehand. You have the right to request review of enforcement actions through our complaint mechanism (Section 9).

11.3 Cooperation with Authorities

Tribii cooperates with law enforcement and government authorities as required by law. We may disclose your information to authorities without notice if legally compelled. We will challenge overbroad or improper requests when appropriate.

12. Modifications to These Terms and Conditions

12.1 Right to Modify

Tribii may modify these Terms and Conditions at any time to reflect changes in law, respond to technical or security issues, clarify or improve terms, or add new features or services. Material changes are notified at least 15 days before they take effect, in compliance with Article 3(2) of the P2B Regulation, except where you waive that period as described in Section 12.3 or where Tribii is subject to a legal or regulatory obligation requiring it to change these Terms in a manner which does not allow it to observe the period.

12.2 Notification of Changes

Notice is given in the application. Each revision is published as a numbered version with its own effective date, and when you next sign in, Tribii presents you with a notice naming the documents that have changed and summarising what changed in plain language. The full text of every version, current and historical, remains available on the Tribii website, and the version and date in force are shown on each document.

This is a durable medium: the notice is presented to you personally, the text is stored unaltered, it remains accessible for as long as is relevant, and it can be reproduced unchanged. Tribii records which version you were shown and when you responded.

Tribii does not rely on email to give notice of a change to these Terms, and you should not rely on receiving one. Tribii may send an email in addition, and will do so where a change is significant enough to warrant it, but the in-application notice is the notice. If you have not signed in for a long period, the notice waits for you and is presented at your next sign-in; a revision does not become binding on you before you have been shown it.

12.3 Acceptance of Changes

The notice offers you two choices: accept the revision, or decline it.

• Accepting. Accepting is a clear affirmative action within the meaning of Article 3(2) of the P2B Regulation, and it waives the remainder of the 15-day notice period for that revision. That is how a revision may take effect for you sooner than 15 days after publication: because you chose to accept it, not because the period was withheld from you.
• Declining. You are under no obligation to accept. If you decline, you may continue to use Tribii under the version you last accepted until the 15-day period has run, and you may terminate your subscription or your account at any point in that period without penalty and with a pro-rata refund of any prepaid fees for the unused period. Section 3.18 governs the export of your data.

Continued use of Tribii after the notice period has run constitutes acceptance of the modified Terms.

12.4 In-App Acceptance and Versioning

When you first use the Guest App's Community Features, you must accept these Terms and acknowledge our Privacy Policy through an in-app consent screen. We record which version of these Terms you accepted and the date and time of acceptance. When we make a material change to these Terms or the Privacy Policy, we may require you to review and accept the new version before you can continue using the affected features.

13. Miscellaneous Provisions

13.1 Entire Agreement

These Terms and Conditions, along with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Tribii regarding your use of the platform.

13.2 Severability and Mandatory Local Law

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. The remaining Terms will continue in full force and effect.

Where the mandatory law of a Property Owner's or a Guest's country grants rights or imposes requirements that cannot be excluded by agreement, those provisions prevail over any conflicting term of these Terms to the minimum extent of the conflict, and the remainder of these Terms continues in full force. A Country Note in the Serviced Countries Schedule at Annex 1 prevails over the general provisions of these Terms for that country to the extent of any inconsistency.

13.3 Waiver

The failure of Tribii to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without Tribii's prior written consent. Tribii may assign these Terms to a successor entity with notice to you.

13.5 No Third-Party Beneficiaries

These Terms do not create any rights for third parties. Only you and Tribii are parties to this agreement.

13.6 Notices

We will send notices to the email address associated with your account. You may send notices to contact [at] tribii [dot] com.

13.7 Survival

Provisions addressing Fiscal and Electronic-Invoicing Services (Section 5), Liability (Section 6), Intellectual Property (Section 8), Governing Law (Section 10), and Data Export and Wind-Down (Section 3.18), together with any provision which by its nature is intended to survive, remain in effect after account termination and after any discontinuation of the platform.

13.8 Language

These Terms are provided in English, which is authoritative and prevails over any translation, except where the mandatory law of a Guest's country requires that a consumer be provided with, and bound only by, terms in an official local language — in which case the local-language version of the consumer-facing terms governs the relationship with that consumer. Guest-facing booking information is provided in the languages listed for each country in the Serviced Countries Schedule at Annex 1.

13.9 Force Majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms, other than an obligation to pay money already due, to the extent that the failure or delay is caused by a Force Majeure Event.

A "Force Majeure Event" means any event beyond the reasonable control of the affected party, including: act of God, flood, fire, earthquake or other natural disaster; epidemic or pandemic; war, invasion, hostilities, terrorist attack, civil unrest or armed conflict; act of government, law, regulation, sanction, embargo or order of a public authority; nuclear, chemical or biological contamination; strike, lockout or other industrial action other than involving the affected party's own workforce; failure or interruption of utilities, power, internet backbone or telecommunications networks; cyberattack, denial-of-service attack or ransomware not resulting from the affected party's failure to maintain reasonable security measures; and the failure, suspension or discontinuation of a third-party service on which the platform materially depends, including hosting and cloud providers and payment service providers.

The affected party will notify the other without undue delay, describing the event and its likely effect and duration, and will use reasonable efforts to mitigate its effects and to resume performance. That party's affected obligations are suspended for the duration of the Force Majeure Event and the time for performance is extended accordingly.

If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected subscription on written notice, without liability other than Tribii's obligation to refund subscription fees paid for the unused portion of the then-current billing period, calculated pro rata.

14. Contact Information

14.1 Support and Inquiries

For all inquiries, complaints, data protection requests, legal matters, and DSA-related communications, please contact us at: contact [at] tribii [dot] com

14.2 Registered Entity

• Legal Name: Hoodbnb B.V., trading as Tribii
• Registered in: the Netherlands
• KVK (Chamber of Commerce) number: 73124680
• VAT (BTW) number: NL859365013B01
• Email: contact [at] tribii [dot] com

Annex 1. Serviced Countries Schedule

This Annex lists the countries and territories in which Tribii offers the B2B Services (each a "Serviced Country"), the data-protection authority competent for a Property Owner established there, and the basis on which guest personal data is transferred. It is referred to in Sections 1.2, 3.1, 7.3 and 13.8. Tribii may update this Annex in accordance with Section 1.2.

Tribii does not offer the B2B Services in any country or territory not listed here, or in a Restricted Territory as defined in Section 1.3.

Part A. The European Union, Norway, Liechtenstein, the United Kingdom and Switzerland

Tribii serves Properties located in the following 31 countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

For all of Part A, the competent supervisory authority is the national data-protection authority of the country in which the Property Owner is established. The applicable data-protection law is Regulation (EU) 2016/679 (GDPR) for the EU member states and for Norway and Liechtenstein as EEA states, the UK GDPR and the Data Protection Act 2018 for the United Kingdom, and the revised Federal Act on Data Protection (revFADP) for Switzerland. Guest-facing booking information is provided in each of the languages Tribii supports. No additional transfer mechanism is required for personal data processed within this area.

Part B. Other Serviced Countries

The following countries are served on the basis set out in the table. Where the "Notes" column records a limitation, that limitation is a Country Note and prevails over the general provisions of these Terms for that country to the extent of any inconsistency, in accordance with Sections 1.2 and 13.2.

Part C. Availability of payment processing

Tribii is not a payment service provider (Section 2.5). Online card payments require the Property Owner to hold an account with a supported payment service provider, and Tribii adds a country to this Annex only once such a provider can open an account for a Property Owner established there. The account may be reached by either route described in Section 2.5: in most Serviced Countries Tribii establishes it on the Property Owner's behalf, and in the remainder the Property Owner opens and holds the account itself and links it to Tribii by authorisation. There is no exception: every country listed in Parts A and B satisfies this condition by one route or the other, and where the second route applies the Country Note for that country in Part B says so.

Where no supported payment service provider operates in a Property Owner's country, the Property Owner may still use the B2B Services in full to publish availability, take reservations and manage its property, and collects payment from the guest by its own means. Tribii gives no assurance as to when, or whether, a payment service provider will become available in any country, and the absence of one is not a failure of the B2B Services.